Aerospace and Defense, Atlassian JIRA, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Communication Skills, Computer Workstations, Documentation, Graphics, Identify Issues, Licensing, Linux Operating System, MCAD - Microsoft Certified Application Developer, Mac Operating System, Mechanical Engineering, Memory Hardware, Microsoft Windows Operating System, Network Configuration Management, Onboarding, Operating Systems, Product Lifecycle Management, Siemens PLM Software NX (fka UGS NX), Software Configuration Management, State Laws and Regulations, Teamcenter, Technical Support, VPN (Virtual Private Network)
MCAD Support Engineer
Location: Cupertino, CA
Job ID: #72650
Pay Range: $50-65 ph (W2)
Duration: 6 mos
Job Summary:
The Tier 1 MCAD Support Engineer (Siemens NX) provides technical support for Mechanical CAD (MCAD) systems using Siemens NX in an enterprise engineering environment. The role focuses on user onboarding, access provisioning, installation, licensing, environment configuration, basic NX usage support, and NX PLM (Teamcenter) connectivity.
Responsibilities:
- Serve as first point of contact for Siemens NX user issues via Jira tool
- Resolve common Tier 1 issues:
- NX application launch failures
- Login and access problems
- License checkout and expiration errors
- Provide basic "how?to" support forNX users:
- 3D Parts Files
- Assembly files
- Drawing files
- Install and configure approved Siemens NX versions per enterprise standards
- Perform basic Siemens NX license diagnostics (FlexLM)
- Validate workstation readiness (OS, graphics, memory, VPN)
- Log, track, and update incidents using Jira
- Support new mechanical engineer onboarding for Siemens NX
Skills Required:
- Strong knowledge with the Operating systems Windows, Linux and Mac OS.
- Experience with Networking and Software configuration Management.
- Basic understanding of Siemens NX (Design and Drafting modules)
- Basic familiarity with Teamcenter or PLM systems
- Awareness of NX licensing concepts (node?locked, floating)
- Strong troubleshooting, communication, and documentation skills
- Minimum 3 years of experience in IT Support / Siemens NX in engineering environment
Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices.
Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at
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Butler America Aerospace