ME00669-Systems Administrator 2

Job Summary

• Seeking a System Administrator to support the implementation, operation, troubleshooting, and maintenance of enterprise IT systems and infrastructure
• The successful candidate will provide day-to-day administration, monitoring, problem resolution, and escalation support across client/server, storage, network, and operating system environments
• This role also requires experience with DevOps and cloud infrastructure automation using Ansible, AWS, and Terraform

Primary Responsibilities

• Implement, administer, troubleshoot, and maintain IT systems and supporting infrastructure
• Manage system infrastructure and operational processes associated with enterprise IT environments
• Monitor and support client/server systems, storage platforms, network devices, mobile devices, and related technologies
• Provide Tier 1 Help Desk and Tier 2 escalation support, including problem identification, diagnosis, resolution, and documentation
• Escalate technical issues as required and communicate status to agency management and internal customers
• Support dispatch and resolution of hardware and system problems and remain engaged through problem closure
• Configure, administer, and maintain UNIX and Windows operating systems
• Install and load operating system software, patches, and updates
• Troubleshoot operating system, application, hardware, storage, and network-related issues
• Maintain system integrity, reliability, availability, and performance
• Configure and maintain network components and associated system interfaces
• Implement operating system and infrastructure enhancements to improve reliability and performance
• Develop and maintain automated configuration and deployment processes using Ansible
• Support AWS cloud infrastructure and services
• Develop and maintain Infrastructure-as-Code solutions using Terraform
• Support system monitoring, logging, alerting, incident response, and root-cause analysis
• Maintain system documentation, configuration records, operating procedures, and troubleshooting guides
• Collaborate with systems, network, cybersecurity, software, and mission teams to resolve technical issues

Required Qualifications

• Must have active Top Secret/SCI clearance with NSA Full Scope Polygraph
• Demonstrated experience administering and supporting enterprise IT systems
• Experience with Windows and UNIX/Linux operating systems
• Experience troubleshooting client/server, storage, network, and hardware environments
• Experience providing Tier 1 and Tier 2 technical support
• Experience with system monitoring, problem diagnosis, escalation, and resolution
• Experience with Ansible for configuration management and DevOps automation
• Experience supporting AWS environments
• Experience using Terraform for infrastructure provisioning and configuration
• Strong troubleshooting, communication, and customer-support skills
• DoD 8570 Information Assurance Technical (IAT) Level I or higher compliance is required

Desired Qualifications

• Experience with Infrastructure as Code and automated provisioning
• DevOps or DevSecOps environments
• AWS cloud administration and operations
• Configuration management and automated deployment
• System performance tuning and reliability engineering
• Enterprise monitoring and logging platforms
• Scripting and task automation
• Experience supporting highly available or mission-critical systems

Exempt hourly position. 11 paid holidays, minimum of 3 weeks PTO, company sponsored group medical plan, company paid dental, vision, life insurance, and STD/LTD plans. Salary is dependent upon the candidate’s experience and qualifications.