Information Technology, Computer Science, Information Systems, Cybersecurity, or related majors are preferred but not required.
Ability to communicate effectively in both English and Mandarin Chinese.
Strong problem-solving skills and willingness to learn new technologies.
Responsible, proactive, and comfortable communicating with users to understand and resolve technical issues.
Ability to work on-site at our Fremont, California office.
Job Description
Provide Level 1 technical support for employees and assist with day-to-day IT support requests.
Troubleshoot common Windows desktop and laptop issues, including hardware, software, and peripheral problems.
Assist users with Microsoft 365 applications, including Outlook, Teams, OneDrive, and other commonly used business applications.
Assist with troubleshooting user issues related to the company's internally developed ERP and CRM systems and work with IT staff to identify and resolve real-world system issues.
Install and configure computers, monitors, printers, software, and other IT equipment.
Assist with basic network connectivity troubleshooting, including LAN, Wi-Fi, and VPN issues.
Help maintain IT equipment inventory and asset records.
Compensation
Paid Internship - Interns will receive compensation for their work based on the agreed hourly rate.
Workers'' Compensation - Interns will be covered under the company's Workers'' Compensation insurance in accordance with applicable laws and regulations.