ASE, Administrative Skills, Analysis Skills, Automotive Industry, Automotive Repair and Maintenance, Broadband, Business Services, Business Transformation, Call Centers, Claims Processing, Communication Skills, Customer Support/Service, Data Entry, Detail Oriented, Documentation, English Language, Fortune 500 Customers, Genetics, High School Diploma, Leadership, Microsoft Office, Multilingual, Onboarding, Presentation/Verbal Skills, Process Improvement, Spanish Language
This role is ideal for experienced automotive mechanics looking to transition from hands-on repair work into an office-based or hybrid environment. You will leverage your mechanical expertise to evaluate mechanical claims, support customers and repair facilities, and guide callers through the claims process. This position offers a stable schedule, growth potential, and a supportive workplace environment.
Key Responsibilities
+ Use technical automotive knowledge to evaluate and process mechanical claims accurately.
+ Communicate with vehicle owners, dealerships, and repair facilities by phone and email.
+ Review repair needs to determine whether claims meet coverage guidelines.
+ Explain claim decisions and guide customers through the next steps in the repair/claim process.
+ Document all interactions and claim details using internal claims-processing systems.
+ Provide empathetic and professional support when handling questions or concerns.
+ Collaborate with claim analysts and leadership to maintain consistent, high-quality service.
Types of Calls Handled
+ Dealerships confirming whether specific repairs are covered under warranty based on set guidelines.
+ Vehicle owners asking why a claim was approved or denied.
+ Vehicle owners seeking direction on how to obtain repair estimates and determine coverage eligibility.
You will use your mechanical background to understand the repair issue and determine coverage or next steps.
Required Qualifications
+ 3+ years of experience as an automotive mechanic or in a related mechanical field
+ Strong understanding of vehicle repair processes and ability to explain repairs to both technical and non-technical customers
+ Excellent verbal communication skills
+ Previous customer service experience, especially handling complex situations
+ Proficiency with Microsoft Office and ability to navigate multiple software systems
+ Strong attention to detail and ability to work in a fast-paced call center environment
+ High school diploma or GED
+ Bilingual (English/Spanish) preferred
+ ASE certification is a plus
Additional Requirements
+ Ability to attend a 2‑week onboarding training at one of the company’s designated locations
+ Willingness to work occasional Saturdays
+ Reliable high-speed internet and a quiet workspace for remote or hybrid schedules
+ Experience with AllData or similar labor guides (preferred)
+ Experience using scan tools (preferred)
Key Skills
+ Automotive repair knowledge
+ Claims handling/support
+ Customer service
+ Technical communication
+ Data entry and documentation
+ Ability to read and interpret repair estimates
Job Type & Location
This is a Contract position based out of Earth City, MO.
Pay and Benefits
The pay range for this position is $25.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Earth City,MO.
Application Deadline
This position is anticipated to close on Feb 11, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
M
Masco Corporation
Masco Corporation (NYSE:MAS) is one of the world’s largest manufacturers of brand-name products for the home improvement and building product markets. Our home products include faucets, kitchen and bath cabinets, paints and stains, bath and shower units, spas, showering and plumbing specialties, windows, decorative hardware and decorative lighting products. We have market leading brands in architectural coatings (Behr®, KILZ®), windows (Milgard®, Griffin®, Premier®), plumbing (Delta®, Hansgrohe®, Axor®, Brizo®, Bristan®, BrassCraft®, Cobra®), cabinetry (KraftMaid®, Merillat®, Quality®, Cardell®), bathing (Delta®, Peerless®, Mirolin®, Huppe®), home hardware and other specialty products (Hot Springs Spas®, Brainerd®, Liberty Hardware®) and decorative lighting (Kichler®). For more information on the Masco family of brands, visit www.masco.com.
As a member of the Masco team, you will be joining a company that is a global leader in the design, manufacture and distribution of innovative, branded home improvement and building products. Our culture, which is strengthened by our commitment to diversity and inclusion, will challenge you to reach your full potential within a collaborative, forward-thinking environment. And, our many business units, expansive product lines and well-known leading brands offer you a variety of opportunities to pursue your career goals. We invite you to search our many career opportunities and learn more about Masco Corporation, an Equal Opportunity Employer.