PURPOSE
This role is to provide mechanical application technical support for internal and external customers. This position requires creativity, innovation, product design knowledge, and product application evaluation and research. A successful candidate will be competent in the aspects of design and problem-solving utilizing engineering first principles.
ESSENTIAL DUTIES
• Interpret internal and external customer requirements to meet desired outputs. • Conduct technical application evaluations to identify potential solutions to customer technical inquiries by reviewing existing documentation and report results back to internal and external customers. • Communicate technical knowledge and specification to internal and external customers. • Read and interpret pneumatic schematics. • Troubleshoot pneumatic circuits. • Review and interpret data utilizing corporate management system software that include CAD models and product documentation. • Perform guided research on a variety of topics and provide summarized data results. • Complete assigned tasks using predefined departmental processes. • Hands on technical support for both internal and external customers. • Participate on a team to accomplish given tasks or processes. • Travel with support mainly for the purpose of training customer support or trade shows.
LESS THAN 15
All other duties as assigned. Record daily activities.
PHYSICAL DEMANDS
WORK ENVIRONMENT
• Capacity to work indoors in an office, laboratory, and/or manufacturing environment. • Ability to work in a stationary position for prolonged periods of time. • Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation. • Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment. • Ability to travel and/or attend meetings domestic and internationally outside of normal business hours.
MINIMUM REQUIREMENTS
• Bachelors degree in a mechanical or technical engineering discipline or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria. • Novice understanding of the product development process. • Novice understanding to apply project management principles, methodologies, and documentation. • Novice understanding of Geometric Dimensioning and Tolerancing (GD&T). • Novice understanding of tolerance as it relates to design intent. • Novice understanding of common industrial processes and/or controls. • Novice understanding of schematics. • Novice in conducting research using corporate resources. • Competent at efficient use of time to effectively plan and execute multiple duties. • Competent understanding to utilize basic inspection equipment in a laboratory environment (calipers, micrometers, flow meter, voltmeter, etc.). • Novice to utilize advanced inspection equipment in a laboratory environment (microscopes, CMM, Contour, Roundness Measuring Instruments, etc.). • Competent ability to communicate utilizing corporate office software. • Competent ability to take verbal and/or written direction on tasks, training, or departmental company policies. • Competent ability to communicate in English with internal and external customers tactfully and professionally.
For internal use only ENG001