Job Summary This pivotal role bridges sales and engineering functions, supporting customer engagement while ensuring seamless project execution. You will collaborate closely with internal teams and external clients to understand project needs, develop technical solutions, and oversee successful implementation. Bringing a broad application of engineering principles, you will contribute to moderately complex projects with increasing independence, playing a key role in driving technical excellence and client satisfaction.
Responsibilities
Respond to customer inquiries related to product specifications, features, and integration capabilities
Clearly communicate technical solutions to both sales teams and clients
Ensure proposed solutions are accurately sized and compliant with quality standards
Support and lead segments of proposals, quotes, and technical documentation
Participate in sales meetings, offering technical insights during customer discussions
Collaborate with operations and project management teams to ensure efficient project execution
Estimate project costs and assist in product design decisions alongside sales and production teams
Conduct installation, commissioning, and troubleshooting of new or custom products in the field
Develop tools and documentation to facilitate product transitions to internal teams
Contribute to process improvements, design enhancements, and cross-functional problem-solving initiatives
Requirements
Bachelor’s degree in Mechanical Engineering
5 to 10 years of relevant engineering experience
Strong communication skills, capable of translating technical concepts for non-technical audiences
Excellent time management and organizational abilities
Proven ability to work independently on moderately complex technical tasks
Experience with CRM tools such as Salesforce and technical documentation systems
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Experience with SolidWorks or similar CAD software