Mechanical Representative, RTC

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The Mechanical Representative, Rail Traffic Control monitors CN's wayside detector network, making proactive decisions in real time. The position is the mechanical liaison between Network Operations, Transportation management, and the Signals and Communication (S&C) team. The role identifies defects, trends, and potential safety critical impacts to the network. Furthermore, the incumbent makes determinations to have identified faulty equipment set out for repair or to continue to destination.

Main Responsibilities

• Utilize existing wayside detection technology
• Identify defective railcar components
• Validate trending data to support suspected mechanical faults
• Identify erroneous data sets produced by detectors
• Make key decisions to ensure the proper handling of on-line equipment
• Report defects to Mechanical and Transportation field personnel
• Decide when equipment is required to be removed from a train consist
• Provide supporting data to field personnel supporting investigations
• Report and document changes in equipment status
• Utilize Systems, applications, and Products (SAP), Service Reliability Systems (SRS), and Microsoft Office programs
• Create and distribute standard reports and updates focused on mechanical performance

Working Conditions

The role has irregular hours (including nights, weekends, holidays). The role requires minimal travel (10%) within Canada and the United States (U.S.) and must be available to travel to locations needing assistance. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress.

Requirements

Experience

Railway Operations

• Minimum 2 years of railway operations experience or working with heavy rail equipment

o Call center experience*

• Any experience for these above would be considered as an asset

Education/Certification/Designation

• High School Diploma or General Educational Development (GED)
• Valid Driver''s Licence
• Qualified Mechanical Inspector
• Bachelor's Degree in Computer Science, Electrical Engineering*
• Diploma in Mechanical or Electronics Technician*
• Any designation for these above would be considered as an asset

Competencies

• Leads by example for the safety and security of all
• Considers environmental impacts in every decision and action
• Collaborates with others and shares information
• Applies critical thinking
• Demonstrates agility and drives change
• Communicates with impact

Technical Skills/Knowledge

• Strong knowledge of computer systems
• Extensive knowledge of railcars and their components
• Strong understanding of SAP, SRS, and Microsoft Office (Word, Excel, PowerPoint)
• Familiar with CN's Network Operations
• Knowledge of Transport Canada and Federal Railroad Association (FRA) equipment regulations
• Mechanical system knowledge related to railcar repair and inspection

This position is posted as a grade 9.