Mechatronics Field Technician

Responsibilities:

• Collaborate with international teams (Germany, Spain, India) across support, development, and after-sales departments to resolve technical matters and share knowledge
• Assist service technicians during installation, commissioning, and maintenance of machines and systems
• Provide technical support to U.S. based customers via phone, email, and virtual platforms
• Accurately document service tickets and maintain records in the CRM system
• Communicate with customers regarding the status and progress of their service tickets
• Diagnose technical issues and determine appropriate solutions
• Analyze and troubleshoot customer machinery to identify and resolve errors
•  

• Minimum 2 years of experience in a technical field or equivalent, with strong technical aptitude
• Solid understanding of mechanics, electrical systems, or PLC/software
• Strong command of  Spanish or German language skills is Required
• Self-motivated, detail-oriented, and organized with a structured approach to work
• Proficient in Microsoft 365 and Microsoft Office Suite
• Programming knowledge (e.g., Siemens, PLC) is a plus, but not required
• Open to working in a multicultural environment and ready to take on responsibility

Travel: Less than 15%, with occasional international travel for training