Med Office Scheduler I

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

Maintain coverage of the phones between the hours of 8:00 am and 5:00 pm Monday to Friday.

• Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.

• Collect all pertinent demographic information, insurance information, and medical information.

• Utilizes scheduling tools and a referral system to schedule patient appointments.

• Confirm patient is eligible with insurance plan at the time the appointment is scheduled.

• Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart.

• Call and resolve all outbound calls and requests in a timely and accurate manner.

• Back up to Answer and resolve all incoming calls and requests in a timely and accurate manner.

• Communicate with supervisor and/or leads about potential patient concerns.

• Triage and relay necessary messages to appropriate staff members.

• Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.

• Ensure strict confidentiality of all health records and member information.

• Meets HIPAA guidelines.

• Other duties assigned

QUALIFICATIONS

Education: High school diploma or equivalent

Certification/Licensure:  Not required

Skills:

• Medical Terminology
• Basic typing and keyboarding skills
• Strong organizational and interpersonal sills
• Experience with customer service
• Familiarity with computers and other office equipment
• Ability to maintain confidentiality of sensitive information
• Ability to prioritize responsibilities
• Must be able to act calmly and effectively in busy or stressful situations
• Knowledge of insurance plans and procedures
• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
• Must be able to establish and maintain effective working relationships with managers and peers.

Physical Requirements:

Requires occasional lifting up to 25 pounds unassisted.  Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting.