Spa Supervisor – Lakewood Ranch
Sirius Day Spa – Lakewood Ranch
Full-Time | $20–$22/hour + Commission + Bonus Opportunities and ability to grow within the company
Reports to: Spa Manager
Position Overview
Sirius Day Spa is looking for a motivated, dependable, and sales-driven Spa Supervisor for our Lakewood Ranch location.
This is a hands-on front desk position with supervisory responsibilities. The Spa Supervisor will work directly at the front desk alongside the Guest Services team and is expected to lead by example.
The right candidate enjoys working with guests, is comfortable with sales, takes initiative, and can help keep a busy spa organized and running smoothly.
Responsibilities
- Answer phones and assist guests with scheduling and service questions
- Book, confirm, and manage appointments
- Check guests in and out
- Actively sell memberships
- Recommend and sell retail products
- Upsell services and enhancements
- Rebook guests for future appointments
- Help fill cancellations and open appointment times
- Promote current specials, packages, and gift cards
- Provide excellent guest service and resolve guest concerns
- Support and supervise the front desk team
- Coach the team on sales, memberships, rebooking, and guest service
- Monitor the appointment book and help maximize provider schedules
- Ensure front desk procedures and spa standards are followed
- Assist with opening and closing responsibilities
- Maintain a clean, organized, and professional front desk and retail area
- Communicate daily needs, concerns, and team performance to the Spa Manager
What We're Looking For
- Previous spa, salon, hospitality, retail, or customer service experience
- Supervisory or leadership experience preferred
- Medical spa experience and/or Medical Assistant experience is a plus
- Strong customer service and communication skills
- Comfortable with sales and asking for the sale
- Ability to lead while also being an active member of the front desk team
- Positive, professional, dependable, and organized
- Able to multitask in a busy environment
- Comfortable handling guest concerns and solving problems
- Available to work a flexible schedule, including evenings and weekends as needed
Compensation
$20–$22 per hour, based on experience, plus opportunities to earn additional compensation through performance and sales incentives.
What Success Looks Like
Our Spa Supervisor is someone who takes ownership of the front desk and guest experience. You should be comfortable answering the phone, booking the appointment, recommending an upgrade, selling the membership, suggesting retail, rebooking the guest, and helping the team do the same.
This is a working supervisor position for someone who enjoys being involved in the daily business and wants to help the Lakewood Ranch location grow.
If you are energetic, sales-minded, guest-focused, and enjoy leading a team, we would love to meet you.