The Media Integration Specialist supports the seamless delivery of media solutions that meet customer expectations and enhance the overall user experience. They ensure media compliance with technical standards, manage content workflows, resolve issues, and uphold industry regulations.
Core Responsibilities
Conduct media testing, including cross-referencing content tracking sheets, verifying content, and confirming proper display on RDUs
Learn and understand system setups, customer requirements and profiles
Validate technical compliance of media, including checks for audio/video sync issues, language verification, aspect ratios, and metadata
Track vendor problems and reporting errors to the appropriate team members
Log incoming digital media, ensuring timely communication with account managers
Verify SD cards, duplication processes, and maintaining inventory
Perform alternative integration tasks for content deliveries as needed (SVT, EIS etc)
Ensure lab compliance with established standards, MPAA regulations, and security protocols
Requirements
Core Qualifications
Technical, vocational, or certificate-based training in a related field preferred; relevant work experience may be considered in lieu of formal education
1+ years of experience with media integration, media operations, digital content management or related skills
1+ years of experience in the In-Flight Entertainment industry highly desired
Demonstrated accuracy in reviewing and verifying data or content
Capability to assess compliance and identify discrepancies effectively
Skilled in addressing issues and communicating resolutions with teams
Working knowledge of Excel and Word processing programs
Soft Skills
Demonstrates clear and professional communication in day-to-day work
Collaborates effectively with team members and supports shared goals
Follows established processes and seeks guidance when clarity is needed
Adapts to changing priorities and remains flexible in approach
Applies basic problem-solving to routine challenges
Shows accountability for assigned tasks and meets expectations reliably
Maintains professionalism under pressure and responds constructively to setbacks
Learns new tools, systems, and processes efficiently
Physical Demands:
Regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear
Occasionally required to reach with hands and arms
May be required to handle or feel objects, tools or controls
Occasionally lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus