Media Operations Mgr, XCM

Amazon's Cross Channel Marketing Team (XCM) is seeking an organized and detail-oriented Media Operations Manager to support our paid media, activation, and social operations teams. This role manages operational workflows across media and social platforms, coordinates with internal teams and agency partners, and supports AI-enabled process enhancements. The Media Operations Manager will maintain and evolve existing processes, documentation, and governance frameworks while identifying opportunities for operational efficiency. This role will primarily support our North America region, with global responsibilities as workflows and partnerships expand.

This role supports access management and governance across social media platforms and DSP platforms for XCM. They will coordinate media technology vendor relationships and associated governance, manage XCM social platforms, and support AI/automation pilots that drive operational gains. This role will manage established processes that require consistent stewardship, iterative refinement, and cross-functional coordination. The ideal candidate is energized by close collaboration across multiple teams and is always looking for opportunities to improve efficiency, reduce manual effort, and scale what works.

Key job responsibilities

• Partners with cross-functional teams to communicate operational updates, surface opportunities for optimization, and support reporting on key metrics
• Supports media and activation team workflows through management of operational tooling - maintaining current instances, managing inputs and configurations, troubleshooting issues, and identifying opportunities for tool optimization
• Coordinates social platform governance including account and handle management, user access permissions, and regional support for XCM-managed social properties across North America and global locales
• Manages social platform vendor contracts and annual purchase orders; coordinates media agency technology fee governance in partnership with finance and agency teams
• Supports AI and automation pilot projects, testing tools and contributing to the development of automation-enabled workstreams that improve efficiency and reduce manual effort
• Maintains and evolves standard operating procedures (SOPs), workflow documentation, and governance frameworks across media and social operations; identifies gaps and proposes solutions
• Develops training guides, onboarding materials, and learning resources to support global teams and scale operational knowledge
• Supports transitions and change management related to new tools, platform integrations, and process changes - coordinating communication and training across impacted stakeholders
• Manages account infrastructure and user permissions across DSP and social platforms, ensuring compliance with governance standards

About the team

Find out more about XCM here: https://www.amazon.jobs/content/en/teams/international-stores/xcm