Media Operations Technician
Technology and Computer-related Bethesda MD•ID1744-688•Full-TimeRegular
Support day-to-day audiovisual and media operations across conference rooms, collaboration spaces, and event venues. This role focuses on operational support, setup, monitoring, and troubleshooting of media systems for live, virtual, and hybrid meetings and events. The ideal candidate is hands-on, customer-focused, and eager to develop technical skills in a media operations environment.
Responsibilities include but are not limited to:
• Support live virtual and hybrid meetings and events, including setup, operation, and breakdown. • Provide operational support for video conferencing and unified communications platforms, such as Microsoft Teams, Zoom, Gov, Webex. • Assist with audio/video signal flow, equipment configuration, and basic system troubleshooting. • Operate and support cameras, microphones, speakers, displays, and switching equipment. • Perform basic installation tasks, including mounting displays, running cable, and connecting AV equipment. • Monitor events and systems during operation and escalate issues as needed. • Help manage and maintain conference rooms, auditoriums, and shared media spaces. • Coordinate with engineering, IT, and event stakeholders to ensure smooth execution. • Maintain an inventory of digital media equipment and coordinate routine maintenance or upgrades.
Required Skills and Qualifications
Qualifications and Skills:
• Requires an AAASBS degree in a related field and at least 2-5 years of experience supporting audiovisual or media operations environments. Additional experience will be considered in absence of a degree. • Experience supporting live events or meetings on-site and virtual. • Must have working knowledge of UC platforms, such as Teams, Zoom, Webex, etc. • Experience working with professional audio/video equipment. • Familiarity with AMX, Crestron, Extron, or Cisco video conferencing systems. • Basic experience with audio or video post-production tools. • Understanding of AV cabling, CAT6, fiber, and basic termination concepts. • Exposure to standard IT practices, networking basics, ticketing systems. • Detail-oriented, proactive, highly organized, and able to prioritize tasks and multi-task. • Must have a positive and patient customer service attitude. • Ability to effectively communicate orally and in writing. • Experience supporting a mid-sized government organization is preferred. • Must be able to obtain agency suitability clearance.
AAC is a leading IT service management firm specializing in enterprise-level solutions for the federal government. Since 1983, we have helped federal agencies move closer to their goals—from delivering public services to defending national interests. Combining mission-driven IT solutions and lasting partnership, we help our customers transform and modernize their infrastructures, work more effectively, and achieve their missions.