Media Services Lead

Join our Team at Portland Community College

Please Note: PCC currently limits employment to individuals residing in Oregon and Washington. Employment offers are contingent upon the ability to establish residence in Oregon or Washington.

Portland Community College will also ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team at pccjobs@pcc.edu.

Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. With four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area, our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community.

Portland Community College is seeking an organized, collaborative, and technical Media Services Lead for Cascade and Rock Creek campuses. This role is responsible for overseeing day-to-day Media Services operations, classroom technology support, event support, and district-wide technology initiatives across multiple PCC campuses and specialized centers. As the primary point of contact for Cascade and Rock Creek Media Services teams, the Lead guides and mentors classified technicians, coordinates project planning, manages budget tracking, and collaborates closely with Facilities, IT, Academic Departments, Event Services, and Bond teams. The ideal candidate thrives in a fast-paced environment, balances competing priorities, and ensures reliable technical support for daily instruction and high-profile events.

See the classification description for additional information:

https://www.pcc.edu/hr/employment/classified-jobs/LeadMediaServices/

What You'll Do and Who We Are Looking For

These qualifications, skills and abilities are critical for success in this position. Throughout the screening process, you will be evaluated based on the demonstration of these success criteria.

Team Leadership, Coaching & Communication

• Exceeds Expectations: Clear, structured approach to mentoring staff, delegating workloads, and managing conflict. Provides concrete examples of coaching junior technicians (Tech IIs) and maintaining high team morale during high-stress situations. Communicates complex AV/IT concepts into plain language effortlessly.

• Meets Expectations: Has experience assigning tasks, tracking workloads, and resolving team issues. Communicates clearly and demonstrates a customer-service mindset when dealing with faculty, staff, and students.

• Does Not Meet Expectations: Struggles to explain leadership or coaching methods. Shows a preference for working in isolation rather than supporting a team, or uses overly technical jargon when communicating with non-technical users.

Technical Expertise & Escalation Management

• Exceeds Expectations: Deep understanding of classroom technology, digital media (EDID/HDCP), live audio systems, and basic networking (IP routing). Possesses industry-recognized certifications (CTS, Crestron/Extron, Net+). Demonstrates a logical, methodical approach to root-cause troubleshooting under pressure.

• Meets Expectations: Meets the minimum educational and 4-year technical experience requirements. Solid working knowledge of AV/IT systems, equipment maintenance, and basic troubleshooting procedures.

• Does Not Meet Expectations: Lacks breadth in integrated AV control systems or IP networking. Struggles to articulate step-by-step troubleshooting processes for complex, multi-variable technical outages.

Project Management & Administration

• Exceeds Expectations: Extensive experience managing classroom upgrade refreshes and vendor installations on time and within budget. Highly organized in ticketing workflows, project management software, and PO/purchasing documentation.

• Meets Expectations: Experience managing small-to-medium projects, tracking service tickets, and ordering equipment/supplies. Familiar with basic project management principles and tool tracking.

• Does Not Meet Expectations: Poor record-keeping habits or limited understanding of purchasing processes, budget tracking, and long-term asset lifecycle planning.

Event Technology Execution & Stakeholder Collaboration

• Exceeds Expectations: Proven track record of consulting with executive leadership, reviewing event AV needs, and delivering flawless technical support for large-scale campus events. Strong relationship-builder across diverse college departments (IT, Facilities, Event Services, Bond).

• Meets Expectations: Capable of setting up and operating live audio/visual setups for campus functions. Collaborates effectively with internal teams and external vendors.

• Does Not Meet Expectations: Limited experience supporting live events or executive-level stakeholders. Difficulty handling last-minute schedule changes or high-pressure event demands.

College Alignment, Adaptability & Qualifications

• Exceeds Expectations: Meets or exceeds education/experience requirements. Holds a valid driver's license for travel across campuses. Strong commitment to supporting a diverse student/faculty population. Highly adaptable to daily disruptions and changing priorities.

• Meets Expectations: Meets minimum education (Associate's or equivalent experience) and 4-year technical / 1-year lead experience requirements. Able to travel between North Region campuses as needed.

• Does Not Meet Expectations: Does not meet minimum educational or experience requirements. Demonstrates rigidity when priorities shift unexpectedly during daily operations.

Minimum Qualifications

Associate's degree or two years of college level coursework in computer science discipline, media services or related area. Relevant experience may substitute for the educational requirement on a year-for-year basis. Four years' experience working with various types of computer software and hardware, operating audio visual equipment and using automated recording systems. One year of experience in overseeing the work of others that involves training, mentoring and coaching staff.

Must possess knowledge of current computer hardware, operating systems, client/server and network technologies. The above-mentioned qualifications could be demonstrated by possessing one or more of the following certifications:

• A+
• Net+
• Microsoft related
• CTS
• Extron, Crestron, AMX related certifications
• Polycom or Cisco certifications for videoconferencing
• Completion of PCC multimedia program

Why You'll Love Working Here

The PCC district encompasses a 1,500-square-mile area in northwest Oregon and offers two-year degrees, one-year certificate programs, short-term training, alternative education, pre-college courses and life-long learning. As part of our College community, you'll enjoy:

• A collaborative and inspiring campus community

• Opportunities for learning and professional development

Portland Community College embraces equity and inclusion as a priority. We are committed to building a community with a variety of backgrounds, skills, views, and life experiences. The more we value equity and inclusion, the more we will add value to the work we do and how we serve our students, engage with each other, and the Oregon Community that we serve. Creating a culture that honors equity and inclusion is our objective and the smart path forward.

Position Grade

Classified 23 (A)

Employment Type

Full time

Total Rewards Package / What We Offer

There is never a dull moment at PCC. We offer more than just a competitive salary. When you join our team at PCC you'll also enjoy:

• Comprehensive benefit package
• Oregon PERS contribution
• Tax deferred annuity program and a deferred compensation program
• Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions
• Free access to the sport centers / campus gymnasiums, performing arts, and cultural events
• Paid Leave (Pro-rated by FTE for Part-Time Employees) reference Classified Agreement

o Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)

o 1 day of sick leave per month

o 12 paid holidays

o PCC Winter Break (when College is Closed)

o 24 hours of personal leave per year

More detailed information on the benefits plans, who is eligible, and how to enroll or make changes can be found at pcc.edu/hr/benefits. Please email PCCBenefits@pcc.edu if you have any questions.

How We Determine Initial Salary Placement

Minimum $71,685 to range midpoint of $73,836. Placement will generally not exceed the mid-point, based on qualifications, experience, and internal equity.

Oregon Veterans' Preference in Public Employment

Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:

• Veterans: DD214

• Disabled Veterans: DD214 and Letter from the Department of VA

Notice of the Availability of the Annual Security Report

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College's (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.

PCC Employment Offers are Contingent Upon the Successful Completion of a Criminal Background Check

Please note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees.

Contact PCC at pccjobs@pcc.edu if you have questions