Media Technician II (Multiple Positions)

• Configure, operate and maintain all audio-visual equipment including projectors, displays, sound systems, microphones, cameras and video conference tools.
• Schedules delivery, set up and removal of any required equipment in event spaces as specified by the clients.
• Ensures any damaged or malfunctioning equipment is documented and the manager notified.
• May perform minor preventative repairs and cleaning of equipment.
• Ensures AC equipment is stored safely and inventoried accurately.
• Communicates with planners, operations team and clients to ensure reserved equipment is working and available.
• Set-up AV equipment according to reservation.
• Address any issues as they arise and escalate if necessary.
• Troubleshoot hardware, software, equipment or connectivity issues quickly.
• Support client needs regarding any technical equipment required.
• May interview, hire, schedule and train student workers.
• Create and maintain detailed Standard Operating Procedures and how-to guides for all AV equipment.
• May be 'on-call' for urgent AV as they arise.
• Uses Caterease software program to review client requests.
• Attend weekly operations meetings to ensure fluidity and communicates necessary information to planners, operations and clients.
• Attend client meetings and walk-throughs as scheduled.
• Communicates and collaborates with outside vendors, as needed.
• Communicate new systems or equipment needs with leadership.
• Ensure functionality and reliability of equipment.
• Work with stakeholders including vendors, contractors and IT staff on system integrations and improvements.

Knowledge, Skills and Abilities

• Working knowledge in operation, maintenance, and repair of state-of-the-art multi-media instructional equipment.
• Ability to communicate effectively with a wide range of individuals.

Physical Requirements

• Ability to transport/move a minimum of 50lbs.