Job Description Job Description Mediation Case Administrator & Front Office SupportSchedule: Full time, Monday-Friday, 7:30 a.m. to 4:30 p.m.Location: SacramentoPay Rate: $20–$23 per hour, based on experienceBenefits (after introductory period):Comprehensive Health, Dental & Vision InsurancePaid Time Off (PTO)Retirement Plans with 401(k) Profit-Sharing ContributionsEmployee Wellness ProgramBi-Annual Performance BonusesAbout the Company Judicate West is one of California's leading providers of private dispute resolution services, built on more than 30 years of trusted relationships and a genuine commitment to helping people reach meaningful resolutions. Our reputation is rooted not only in the expertise of our neutrals, but in the dedicated teams who support them and ensure every client feels cared for throughout the process.Our Case Administration and Front Office teams play a vital role in creating an organized, professional, and welcoming experience for attorneys and clients, ensuring streamlined processes, seamless day-of support, and strong attention to detail. We work collaboratively, value each other's contributions, and take pride in delivering excellent results with kindness and professionalism. At Judicate West, you'll be part of a supportive environment where your work directly contributes to successful outcomes and where growth, learning, and teamwork are part of everyday life.Judicate West is an Equal Opportunity Employer. We welcome applicants of all backgrounds and are committed to fostering an inclusive, respectful workplace where everyone has the opportunity to thrive.Core Responsibilities Perform data entry with a strong focus on quality, consistency, and data integrity.Oversee case billing processes, including invoicing, credits, and preparing files for refund review.Manage legal briefs and handle confidential document administrationHandle multi-line phone calls while delivering Gold Standard client support.Assist clients with portal setup, enable access, and account maintenanceSupport post-session collections by executing timely follow-up and resolving outstanding balances.Send templated emails and system notifications.Provide front desk support as needed, including client check-ins, delivering a seamless experience.Maintain organized and functional office facilities, including office supplies and catering items.Support room and catering setup as well as day-of session logistics.Process incoming and outgoing mail ensuring same-day distribution.Support special projects, departmental initiatives, and other tasks assigned by Leadership.Position Requirements At least 1 year of experience in data entry, administrative support, customer service, or similar work environmentsStrong accuracy and attention to detail, especially with data and documentationProven ability to stay organized while managing multiple tasks and deadlinesClear and positive communication skills with a client-service mindsetComfortable problem-solving, researching issues, and resolving discrepanciesAbility to work both independently and collaboratively within a teamProficiency with standard office software (Microsoft Office, PDF tools, etc.)Monday-Friday, 7:30 a.m. to 4:30 p.m.