Position Summary
We are seeking a reliable and detail-oriented Medical Administrative Assistant to support daily front office operations in a healthcare setting. This role plays a key part in providing a positive patient experience while ensuring efficient administrative and clinical workflow coordination.
Key Responsibilities
- Serve as the first point of contact for patients, both in person and by phone
- Schedule appointments and manage patient calendars
- Register new patients and accurately enter demographic, insurance, and provider information into the system
- Assist with patient intake, including collecting co-pays, insurance details, and required documentation
- Prepare patients for visits by updating records, notifying providers of arrivals, and escorting patients to assigned rooms
- Communicate post-visit instructions to patients, including billing estimates and follow-up plans
- Coordinate referrals and assist with scheduling visits at other clinics when necessary
- Maintain organized front office areas by stocking forms and supplies
- Manage incoming mail and voicemail messages and route them appropriately
- Ensure clinical documentation is complete and follow-up actions are clearly outlined
- Order and maintain office and medical administrative supplies
- Adhere to company policies, quality assurance standards, and confidentiality regulations
- Communicate effectively with team members to support a collaborative work environment
Qualifications
- Minimum of 1 year of administrative or customer service experience in a medical or healthcare setting
- Ability to manage front office responsibilities independently
- Familiarity with insurance processes and third-party payer requirements preferred (e.g., Medicare, commercial insurance, workers' compensation)
- Strong organizational, communication, and multitasking skills
- Basic physical requirements include standing, reaching, light lifting, and regular use of computers and phones
- High school diploma required; Associate's or Bachelor's degree preferred
Additional Information:
- Schedule: Mon - Fri, 8:00 AM - 4:30 PM
- Type: Contract-to-hire
- Location: Maplewood, MN
- Pay: $20-22/hr.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.