About Us:
At Myndpath Psychiatry & Medical Associates, we’re committed to delivering compassionate, patient-centered care that empowers individuals and strengthens communities. Our team thrives on collaboration, innovation, and clinical excellence—and we’re looking for a Medical Administrator (Front Desk Staff) who shares our mission.
Role Overview:
The Medical Administrator (Front Desk Staff) is the primary face and voice of our practice, managing the critical start and end of the patient journey. This role requires a unique blend of high-efficiency administrative skills and deep empathy. You will manage a high-volume workflow that includes booking same-day sick calls, scheduling primary care appointments, and organizing psychiatric medication management visits, all while ensuring a welcoming, stigma-free environment.
Qualifications:
Patient Intake & Reception:
- Welcoming Environment: Greet patients and visitors warmly, ensuring a compassionate, professional, and entirely confidential environment.
- Check-In/Check-Out: Verify patient identities, update demographics, manage the patient queue, collect co-pays/balances, and set clear expectations regarding wait times.
- Compliance Documentation: Securely obtain and document informed consent, intake packets, release forms, and HIPAA acknowledgments.
Scheduling & Communication:
- Multi-Line Phone & Queue Management: Manage high-volume phone lines and emails; effectively route messages to clinical staff and providers.
- Strategic Appointment Scheduling: Coordinate complex schedules across primary care and psychiatry, appropriately slotting in urgent, same-day sick visits alongside routine follow-ups.
Insurance & Billing Operations:
- Insurance Verification: Utilize payer portals and clearinghouses to verify insurance eligibility, confirm benefits, and document co-pays or authorizations before the visit.
- Payment Collection: Accurately process and post payments, handle multiple payment methods, issue receipts, and coordinate directly with the billing department regarding complex inquiries.
Office Operations & Practice Support:
- EHR Maintenance: Input precise administrative data into the EHR system, including chief complaints, allergy alerts, pharmacy preferences, and insurance details.
- Office Efficiency: Maintain front office forms, coordinate incoming/outgoing mail, faxes, and medical records requests, and assist clinical staff with administrative paperwork.
Minimum Required Education:
- High school diploma or equivalent (associate degree in healthcare administration, business, or related field is a plus).
Minimum Required Experience:
- 3-5 years’ experience in medical front desk, customer service, or clerical role; experience in an integrated primary care or mental health setting is highly valued.
Other Skills Required:
- Strong computer proficiency, including standard MS Office applications and advanced knowledge of Electronic Health Record (EHR) systems and standard diagnostic/lab equipment.
- Solid understanding of basic medical terminology, health insurance basics, and patient billing procedures.
- Strict Adherence to HIPAA: A deep commitment to maintaining absolute patient privacy and confidentiality.
- Demeanor: Ability to remain calm, grounded, and deeply empathetic under pressure, particularly when interacting with clients experiencing acute stress or mental health challenges.