Position Summary:
Under direct supervision and within an established scope of practice, assists the provider with specialized patient care, assist with examinations, treatments, and special procedures of patients and preparing patients for specialized exams as directed by San Ysidro Health policies and procedures in a medical office or clinic setting. Position encompasses assistance amongst medical specialties, requiring a strong understanding of administrative and clinical workflows to effectively support specialty health care providers, manage patient flow, scheduling and patient education. MA Level 3 is expected to perform the core functions of MA Level 2 with the addition of specialized technical and scheduling functions specific to their medical specialty.
Essential Functions of the Job:
Upholds San Ysidro Healths Policies and Procedures, Core Values and competencies and applicable state, federal and local laws. Perform routine patient care functions as prescribed by licensed health care providers following established clinical protocols and policies and procedures within defined scope of education, training and responsibilities. Assists assigned physician(s) and/or other health care professional(s).
Clinical Duties:
- Clinical Intake: Completes clinical intake following DHCS and SYH Guidelines. This includes vital signs & measurements, questionnaires, documenting patient history, reconciling medications, reconciling immunization history.
- Completes daily chart preparation for medical appointments by reviewing the care plan in the provider chart note and/or referral notes; displays the ability to identify overdue health maintenance items, review referral orders, gather provider chart notes, and identify vaccine opportunities.
- Scheduling patient appointments and managing work queue request and in-basket messages.
- Prepares patients for examinations with proper caps, drapes and supplies
- Cleans and sanitizes exam room after each patient
- Assists with minor procedures, biopsies, wound cultures and treatments.
- Prepare patient for examination, procedures and treatments specific to the specialty
- Collects specimens (blood, urine etc.) labeling appropriately and perform basic in-clinic lab POCT as needed.
- Administers injections or medications after completion of 10 hours of medication management training
- Performs basic point of care test, EKGs, hearing and visual acuity
- Applies principles of aseptic technique and infection control as directed by the Infection Control policy and procedures
- Maintains exam room inventory and replenishes medical supplies and materials throughout the day as needed. Maintains inventory logs
- Participates and responds, when assigned to clinical emergency codes
- Autoclave: cleaning, processing, sterilizing and checking of instruments and maintaining logs.
- Assists with specialized procedures and use of equipment as appropriate for the assigned specialty (such as downloading data from continuous glucose monitoring systems).
Administrative Duties:
- Documents pertinent patient information, procedures and patient responses in patients' medical record, following established SYH guidelines and maintaining patient confidentiality
- Schedules and rescheduling patient appointments
- Updates patient medical records
- Verifies insurance information
- Manage messages and relay results or important information to patient with written instruction from provider, following message management guidelines- staging and routing
- Collaborates with the referrals department to gather information about the status of specialty referrals and prior authorizations.
- Maintains medical supplies and inventory and verify no expired supply in stock
- Participates in ongoing clinical outreach and in reach to meet the clinical care gap standards
Additional Duties and Responsibilities:
- Must be able to travel to multiple clinical locations to provide provider continuity and or cross coverage with different providers and or departments within Ambulatory Care.
- Practices customer service standards as defined by SYH and specified clinic
- Anticipates the customers needs, takes proactive steps to meet those needs, by listening and problem solving
- Promptly responds to alarms and patient requests
- Facilitates the customers ability to utilize resources
- Assures a clean, orderly, and functional work environment
- Works collaboratively with others to meet shared objectives
- Manages difficult or conflict situations constructively and seeks appropriate assistance
- Takes accountability for own actions
- Actively participates in departmental professional development activities
- Adheres to SYHealth Attendance Policy
- Assist in training new hires, transfers and externship students
- Prior Authorization
- Adhere to the Medical assistant job description
- Always maintain a high level of communication through proper channels
- Works collaboratively with Specialty Providers to identify better pathways for delivery of care.
- Other duties as assigned
Job Requirements:
Education Required (Minimum level of education):
- High School diploma or GED preferred
- Completion of a course of study consistent with the requirements for Medical Assistants as specified by the Medical Board of California.
Certifications/Licenses Required:
- Current BLS for Healthcare Provider awarded by American Heart Association
- Medical Assistant Certification
Experience Required (Minimum level of experience):
- Minimum 1 year of experience as a Medical Assistant or recent work history in a Specialty MA role setting including but not limited to; Cardiology, Endocrinology, Hematology, Infectious Disease, Gastroenterology, Nephrology, Pulmonology, Rheumatology, Ophthalmology, Podiatry, Acupuncture, Allergy, Immunology.
Verbal and Written Skills Required to perform the Job:
- Bilingual in Spanish, Tagalog, or Arabic language.
- Ability to read, write and comprehend medical information and terminology.
- Ability to effectively present information, both verbal and written
Technical Knowledge and Skills Required to Perform the Job:
- Demonstrated ability to use computer and Electronic medical records
- Demonstrated ability to use wheelchair, EKG, gurney table, vital machine, pulse oximeter, autoclave
Working Conditions and Physical Requirements:
- Continuous standing/walking/twisting
- Prolonged sitting
- Occasionally lifts, pushes and/or transfers patients
- Exposed to unpleasant elements (accidents, injuries and illness)
- Ability to work a varied, 40 hours per week schedule to include evenings and/or weekends, between the hours of 8 AM to PM
- Reliable transportation necessary for occasional traveling to assist with providing coverage at SYH clinics within San Diego County
Universal Requirements
Pre employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.
About Us San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later, San Ysidro Health now provides innovative care to over 108,000 patients through a vast and integrated network of 47 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees. Apply today and become a part of our mission-driven team! San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment. Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.