Job Title: Medical Assistant/Admin
Job Summary: When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Summary: Coordinates patient flow, prepares patients for examinations with a focus towards excellent customer service and assists with a variety of office-based procedures. Further, role will support administrative functions of the office as needed.
Job Description: Essential Responsibilities: • Greets patients and escorts them from the waiting room to the proper examination room. • Maintains patient flow so that surgeon is seeing patients on a timely basis. • Evaluates patients by determining the reason for the visit and documents a brief history and appropriate vital signs that may include height, weight, blood pressure, pulse, and temperature. • Prepares patients for exam per the individual surgeon protocol. • Accompanies and assists the surgeon with exam, as necessary. • Assists surgeon with procedures, applies dressing and bandages, provides wound care under the supervision of the surgeon. • Cleans and stocks examination rooms, ensuring that all exam rooms have adequate inventory of necessary supplies. • Monitors supply levels and replenishes as necessary. • Maintains equipment and instruments in proper working order. • Processes instruments to ensure appropriate sterilization. • Ensures that necessary sterilized instruments, in sufficient quantity, are available for the surgeons. • Triages and responds to patient clinical questions and telephone calls. • Directs calls and inquiries to the appropriate surgeon when appropriate. • Obtains reports and radiologic films as requested by the surgeon. • Prepares medical records for clinical sessions ensuring that all required paperwork is included. • Participates in front desk activities: checks patients in utilizing the computer system; co-payment collection from patients; referral management; daily reconciliation process; answers telephone; and assists with other administrative duties as requested. • Ensures appropriate handling/disposal of medical waste. • Files, coordinates mail and correspondence distribution.
Required Qualifications: High School diploma or GED required. Associate's degree preferred. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: • experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); • nursing or medical student with completion of one clinical rotation.
Preferred Qualifications: Ambulatory and/or Surgical Practice setting experience. Phlebotomy certificate
Competencies:
Decision Making: Ability to make decisions that are guided by precedents, policies, and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge, and skills based on general precedents.
Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures, and policies with the ability to use them in varied situations.
Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
Customer Service: Ability to provide a high level of customer service to patients, visitors, staff, and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Age Based Competencies: Employees in this job must be competent to provide patient care to the following age groups: • Young adult: 16-30 years • Middle Age: 30 - 60 years • Elderly: 60-
Physical Nature of the Job: Heavy work: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving.
Pay Range: $21.00 - $28.26
Beth Israel Deaconess Hospital Milton 199 Reedsdale Road, Milton, MA 02186
Equal Opportunity Employer/Veterans/Disabled