Medical Assistant Apprentice

Purpose

Summary of Position

Responsibilities

Patient Access

• Greets patients and visitors in a professional and welcoming manner.
• Learns patient registration, scheduling, insurance verification, and check-in/check-out procedures.
• Assists with maintaining accurate demographic and insurance information.
• Develops customer service and patient communication skills.
• Learns privacy, confidentiality, and HIPAA requirements.
• Supports administrative functions and office workflow.

Primary Care

• Observes and assists with patient intake procedures.
• Learns to obtain and document patient histories under supervision.
• Learns proper techniques for measuring and recording vital signs.
• Assists in preparing examination rooms and maintaining equipment and supplies.
• Supports providers and clinical staff during patient visits.
• Learns documentation standards and electronic health record workflows.
• Provides patient education materials as directed by clinical staff.

Laboratory

• Learns specimen collection, handling, and processing procedures.
• Observes and assists with point-of-care testing under supervision and within training guidelines.
• Participates in laboratory quality control and inventory processes.
• Learns infection prevention and laboratory safety standards.
• Develops an understanding of CLIA requirements and laboratory documentation.
• Assists with stocking and maintaining laboratory supplies.

Emergency Department

• Assists with patient flow and room preparation.
• Learns emergency department operations and triage support processes.
• Observes clinical procedures and patient care activities performed by licensed staff.
• Assists with equipment setup, cleaning, and stocking.
• Develops skills in communication during urgent and high-volume situations.
• Learns emergency preparedness and safety protocols.

General Responsibilities

• Successfully complete all assigned online Medical Assistant certification coursework and training requirements.
• Demonstrate professionalism, empathy, respect, and excellent customer service.
• Adhere to infection prevention, safety, and confidentiality standards.
• Participate in departmental meetings, educational activities, and training sessions.
• Maintain required documentation of training progress and competencies.
• Demonstrate initiative, accountability, and willingness to learn.
• Work collaboratively with patients, providers, and all members of the healthcare team.
• Assist in other departments as assigned to support operational needs.
• Manage work time effectively and maintain attendance standards.
• Perform duties consistent with apprentice training level and demonstrated competencies.

Knowledge, Skills, and Abilities

• Strong desire to pursue a healthcare career.
• Excellent interpersonal and communication skills.
• Ability to work effectively with patients, families, and staff.
• Basic computer proficiency and ability to learn electronic health record systems.
• Working knowledge of Microsoft Outlook, Word, and Excel.
• Strong attention to detail and organizational skills.
• Demonstrated professionalism, compassion, patience, and reliability.
• Ability to learn and apply new concepts in a fast-paced healthcare environment.
• Ability to maintain confidentiality and professional boundaries.

Required Qualifications

• High School Diploma or GED required.
• Strong interest in healthcare and patient care services.
• Ability to successfully complete all required departmental rotations and competency assessments.
• Ability to work scheduled hours, including occasional evenings, weekends, or seasonal staffing needs as required.

• Bilingual skills are preferred.

Work Environment / Physical Activities

• Clinical and office healthcare environments.
• Fast-paced setting with occasional high-pressure or emergent situations.
• Potential exposure to bloodborne pathogens, infectious diseases, and other healthcare-related hazards.
• Frequent standing, walking, bending, and reaching.
• Occasional lifting of up to 30 pounds.
• Requires adherence to all safety, infection prevention, and occupational health requirements.

Powered by JazzHR