Medical Assistant Associate

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Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

The Chelsea Health Center Ambulatory Care facility is dedicated to providing high quality health care services for adults and children. We are actively seeking a compassionate, enthusiastic, and patient-oriented individual who will share in the goal of creating the ideal experience for our patients, families and employees.

To be considered for this position, a cover letter is required and should be attached as the first page with your resume. The cover letter should address each of the following points:

• Describe your experience and why you believe you would be a good fit for this position at the Chelsea Health Center.
• Outline your customer service experiences that would be applicable to this position.

Describe why you chose a career in the healthcare field.

Responsibilities*

• Intake: Efficiently and effectively prepares and organizes clinic exam and procedure rooms with appropriate equipment and supplies. Obtains and records accurate/pertinent intake information that includes preparing medical information and reports for the appointment. Efficiently preparing the patient either based on complaint or predetermined protocol assisting the patient when appropriate.
• Direct Patient Care: Assists the provider during the patient visit with routine visits, procedures, collection and /or process of specimens for either on-site testing or preparing for pick-up. Able to confidently share test preparation with the patient/family. To continuously track the clinic patient flow and identifying holdups and notifying patients if the schedule runs behind. Prepares and assures patients are given appropriate and prepared paperwork (encounter forms, test requisitions, school or work forms, etc).
• Medication Administration: Prepares and administers all appropriate medications using the 5 rights and by written physician order. Two patient identifiers are verified before administration of any medication. All medications are documented correctly in the patient's chart. Appropriate patient information sheets are provided to the patient/caregiver.
• Clinical Support Processes: Provides accurate and efficient clinical support processes that include prescription refills, test results reporting, pharmacy insurance authorization, and /or other requests. May facilitate the appointment process with clerical staff (overbooks, or directly schedule). Also perform other assignments such as opening processes (QC testing) supply inventory and patient calls. Able to collaborate with nursing and physician staff to ensure optimal patient care.
• Education and Training: Maintains current competencies and mandatory training. Attends mandatory clinic and hospital training programs. Actively participates in clinic and/or staff meetings.

Additional Requirements:

• Relates work and job purpose to Michigan Medicine's mission and commitment to putting patients and families first.
• Interacts effectively and builds respectful relationships between units and among individuals.
• Communicates effectively in ways that enhance productivity and build respectful relationships. Demonstrates active listening, written, verbal, and information technology skills. Shares relevant information.
• Seeks constructive approaches to resolving workplace issues.
• Adheres to high standards of personal and professional conduct.
• Respond positively to change, showing willingness to learn new ways to accomplish work.
• Fosters mutual respect and supports Michigan Medicine's commitment to diversity. Promote community building and diversity initiatives that help employees learn and respect each other's differences.
• Contributes to a safe and secure environment for patients, visitors, faculty, and staff by following established procedures and protocols as appropriate by job function.
• Adopts practices to improve work processes, enhance customer satisfaction and ensure excellence in daily work.
• Accomplishes work in ways that maximize productivity and available resources while minimizing waste.
• Good attendance.

Related Duties

Perform other related duties as assigned.

Supervision Received

General supervision is received from Lead Medical Assistant, Health Center Manager, Medical Director.

Physical Requirements

This position requires moderate standing/walking, as well as lifting, positioning, pushing and/or transferring of patients.

Required Qualifications*

• High school diploma or GED.
• Completion of a Medical Assistant program OR current enrollment in, or completion of coursework in a healthcare professional program (e.g., medical school, PA program, nursing program,

or related clinical training) OR an equivalent combination of education and experience (1-3 years).

• Demonstrated knowledge of clinical workflows, patient care, and basic medical terminology

Desired Qualifications*

• Certification as an Emergency Medical Technician (EMT) , Certified Nurse Assistant (CNA) or Medical Assistant (MA)
• Certification as a Medical Assistant.
• Experience working within a large, complex health care setting.
• Familiarity with UMHS electronic medical record systems.
• Knowledge of University policies and procedures.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

Monday - Friday 8:30 am to 5:30 pm with rotating evenings and Saturdays.

Work Locations

Chelsea Health Center

14700 E Old US HWY 12

Chelsea, Mi 48118

Additional Information

This posting is currently open only to internal candidates. External candidates may apply at Job ID 258789.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.