Sign On Bonus for External Candidates ONLY - $1000.00
Location/Department: Outpatient Clinic
32 hours per pay period
Job Summary:
Performs a wide range of clinical duties while assisting the provider in giving quality care in a medical office setting. Primary responsibilities include: gathering of patient data, charting, preparation & review. Will demonstrate the knowledge required to provide age appropriate care for the patients served in the practice. Must complete required computer training & develop a strong working knowledge of the patient chart in the EHR to be aware of health insurance guidelines for pre-authorizations, referral processes, & have ability to schedule diagnostics/specialist visits as ordered by the provider. Requires experience in a medical care setting interacting with patients & their families, detail oriented, having the ability to stay focused, caring, responsible, & organized.
Supervisory Responsibilities: None
Duties/Responsibilities:
- Uses only approved abbreviations.
- Understands patient safety goals & actions taken.
- Uses 2 patient identifiers before giving treatments, demonstrates process.
- Understands read back of critical lab values & can state process.
- Accurately calls report to MD as warranted by condition; reports to other providers as needed.
- Reports adverse events including near misses as appropriate.
- Uses final verification before invasive procedures & can verbalize correct process & documents in EHR.
- Reassesses patient in response to changes in condition after intervention as needed & documents in EHR.
- Assists front office if needed to verify insurance information & demographics in a manner that upholds principles of privacy.
- Documents records in a timely, accurate, & private manner according to protocol with the EHR.
- Schedules patient’s appointments & procedures.
- Assists patients into exam rooms in a prompt, efficient, & friendly manner.
- Takes vital signs & prepares patient for exam in an accurate & appropriate manner.
- Transports patients safely & efficiently.
- Assists as needed with patient care as requested including set-up & tear down of procedures.
- Prepares & mails appropriate preparation instructions to patients.
- Inquires & documents in patient’s health record as appropriate regarding x-rays & test results for patient appointments.
- Assists the patient with maintaining an updated medication record.
- Assists in the education regarding medications & their side effects.
- Demonstrates knowledge of isolation procedures.
- Cleans & maintains equipment according to policy.
- Transports instruments & equipment in a safe manner.
- Prepares specimens for lab in a safe & timely manner.
- Checks & puts away sterilized instruments accurately.
- Cleans exam rooms in a safe & efficient manner.
- Determines call direction in an accurate, efficient, & friendly manner.
- Takes accurate messages & delivers in a timely manner.
- Orchestrates effective communication over multiple phone lines for both incoming & outgoing calls.
- Confirms all upcoming appointments by phone or automated call log.
- Maintains appropriate statistics for patient care.
- Schedules, acknowledges, & edits all physician schedules on computer system.
- Assists front office as needed, retrieves/ handles voicemail messages as appropriate in a timely manner & documents all encounters with patient in health record.
- Sorts mail and delivers to physician areas.
- Organizes & retrieves referral letters & information pertinent to the patient’s care including information from the EHR & scans.
- Assists in complying with pre-certification needs for testing & therapies.
- Stocks rooms with appropriate supplies as requested.
- Maintain security systems as appropriate.
- Takes responsibility for ordering & maintaining supplies & equipment as requested.
- Acts as liaison between provider & patient, communicating essential instructions given by provider & implementing patient education.
- Monitors office compliance with OSHA & lab proficiency testing for CLIA.
- May perform insurance pre-authorizations.
- Attends 75% of scheduled department meetings or reviews written minutes of those meetings not attended.
- Maintains & reviews timecard timely. Communicates adjustments/changes to Manager, as appropriate.
- Demonstrates correct & safe technique in the use of equipment according to specific product information & policy & procedure manual. Attends in-services as offered/needed.
- Maintains current BLS certification.
- Able to locate department policies and procedures.
Required Skills/Abilities:
- Strong customer service skills; effectively communicates both verbal & written.
- Exceptional organizational skills
- Able to perform basic medical assisting skills, including EKGs & venipuncture
- Able to use computer & office equipment.
Education and Experience:
- Additional training beyond high school
- Medical certification is preferred.
- Minimum of 1 year relevant work experience preferred
Physical Requirements:
- Frequent walking, sitting, standing, reaching, talking, & use of hands
Occasionally may need to lift up to 25 lbs