Overview

We are seeking a Medical Assistant II to provide both clinical and administrative support in a fast-paced outpatient healthcare setting. As the first point of contact for patients, this role plays a critical role in delivering exceptional patient care, supporting physicians and nurses, and ensuring a positive patient experience.
The ideal candidate has hands-on clinical experience, strong phlebotomy skills, and experience working with the Athenahealth (Athena) EMR system.

Responsibilities

Clinical Support

• Greet and prepare patients for examinations and medical appointments
• Obtain and document patient histories, symptoms, and health information
• Accurately enter patient information into the Athena EMR system
• Measure and record vital signs
• Administer injections and medications as permitted by certification and state regulations
• Perform diagnostic testing and screenings
• Collect specimens and perform blood draws/phlebotomy procedures
• Prepare and maintain examination rooms
• Sterilize and clean medical equipment
• Collaborate closely with physicians, nurses, and clinical staff to support quality patient care

Administrative Support

• Maintain accurate patient records and documentation
• Assist with scheduling, patient flow, and clinic operations
• Utilize Microsoft Outlook and other office applications to support daily activities
• Ensure compliance with clinic policies, procedures, and patient privacy standards
• Deliver exceptional customer service to patients and families

Required Qualifications

• Experience with Athenahealth (Athena) EMR
• Must be proficient in blood draws/phlebotomy
• 1-3 years of Medical Assistant experience in a back-office direct patient care environment
• Active Medical Assistant certification or applicable state licensure (RMA/CMA)
• Current CPR certification
• Less than 2 years of professional leadership experience
• Experience working in a fast-paced, high-volume healthcare environment
• Proficiency with Microsoft Outlook and basic computer applications
• Excellent verbal and written communication skills
• Strong interpersonal skills and ability to work effectively within a healthcare team
• Ability to successfully complete required Tuberculosis (TB) screening
• Passion for delivering outstanding patient care and improving patient experiences

Preferred Qualifications

• High School Diploma or equivalent
• Bilingual communication skills
• Hands-on professional phlebotomy experience
• Experience with Electronic Medical Records (EMR)
• Experience with HEDIS measures and quality programs
• Active Medical Assistant Certification or Registration through:
  • American Association of Medical Assistants (AAMA)
  • National Healthcareer Association (NHA)
  • American Registry of Medical Assistants (ARMA)
  • National Association for Health Professionals (NAHP)
  • American Medical Technologists (AMT)
• Active ARRT (Radiologic Technologist) certification/license