Medical Assistant - Charlotte/Mallard Creek

Job title: Medical Assistant

Location: ECPC-Charlotte, Integrative Pain and Spine Institute

Charlotte and Mallard Creek (Mallard Creek Primary)

Status: Full-time, Non-Exempt

Department: ECPC-Charlotte and Mallard Creek- Clinical

Reports to:Practice Leadership

Job Supervisory Responsibilities:None

Job Summary:

The Medical Assistant is a vital role to the pain clinic. The Medical Assistant will utilize both clinical and administrative tasks to help clinicians in the pain clinic. Daily responsibilities include checking-in patients, assisting the physician before/during/after procedures, in addition to various administrative tasks such as conducting prior authorizations and documenting medical information into the electronic medical records (EMR) system. The Medical Assistant must be attentive to patient needs and communicate any potential issues to staff. The Medical Assistant identifies patient needs, provides safe and professional care, and communicates any needs to the provider. The Medical Assistant will have to demonstrate professionalism and tact during difficult patient situations.

This position will primarily be at the Mallard Creek office, but occasional shifts at the Charlotte office may be necessary.

The Medical Assistant will: 

Duties/Responsibilities:

Triage patients.

Take vitals.

Prepare/clean up procedure rooms.

Assist physicians with a wide variety of procedures.

Fax notes to other practices.

Document patient notes in EMR (eClinicalWorks).

Obtain prior authorizations for procedures.

Assisting with front desk processes when needed.

Assist with the C-arm.

Handle difficult situations with professionalism and tact.

Performs other duties as assigned.

Education and Experience:

High school diploma.

Medical assisting experience recommended.

Knowledge of medical terminology.

Proficiency with EMRs.

ECW experience preferred

Required Skills/Abilities:

Ability to communicate and collaborate effectively with staff, physicians, and external customers.

Strong ability to multitask.

Works to resolve problems or determines an appropriate course of action in a timely manner. 

Ability to multitask and move from one project to another as needed.

Strong time management, follow-through, and organizational skills.

Work Environment/Physical Requirements:

Work performed in an office environment.

Involves frequent contact with physicians, leadership, and medical office staff.

Work may be stressful at times.

Interaction with others is frequent and often disruptive.

Requires long periods of standing and walking.

Physical activity can be irregular and fast-paced, regularly.

Must possess sufficient eye-hand coordination/manual dexterity to operate medical and office equipment.

Required normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and evaluations.

Must be able to lift 50 pounds with no assistance.

ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status.  This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.