Medical Assistant

Primary Objective

As a Medical Assistant, you will play a crucial role in providing high-quality healthcare services to our diverse patient population. Your commitment to patient care, clinical expertise, and leadership will contribute to our mission of improving the health and well-being of the community we serve.

Essential Functions

• Perform routine administrative and clinical tasks to support the delivery of patient-centered care.
• Assist healthcare providers with patient examinations, treatments, and procedures.
• Obtain and record patient medical history, vital signs, and other relevant information accurately.
• Prepare examination rooms, ensuring cleanliness and organization.
• Administer injections and medications as directed by healthcare providers.
• Perform basic laboratory tests, including blood draws and specimen collection, and prepare samples for testing.
• Assist in patient education, ensuring patients understand their conditions, treatments, and medications.
• Coordinate patient referrals, appointments, and follow-up care as needed.
• Maintain electronic health records (EHR) and document patient information accurately and confidentially.
• Adhere to infection control and safety protocols to ensure a safe healthcare environment.
• Collaborate with other healthcare team members to provide comprehensive and coordinated care.
• Support the mission and values of the community health center and actively participate in quality improvement initiatives.
• Assist with training and mentoring other medical assistants.
• Other duties as assigned.

Front Desk Duties

• Manage patient appointments, scheduling procedures, and follow-up visits using electronic health records (EHR) scheduling software.
• Verify patient insurance coverage, obtain pre-authorizations, and process insurance claims accurately.
• Greet patients warmly upon arrival, ensuring a positive and welcoming experience at both locations.
• Answer phone calls promptly, address patient inquiries, and relay messages to physicians as needed.
• Handle patient registration, including demographic data entry and updating patient records in electronic health records (EHR).

Knowledge, Skills, and Abilities

• Strong understanding of medical terminology and clinical procedures.
• Proficient in using electronic health record (EHR) systems and basic computer skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficient in Microsoft Office suite.
• Ability to communicate professionally (verbally and written).
• Ability to handle sensitive and confidential information.
• Ability to present a pleasant, professional demeanor and image.
• Mathematical aptitude.
• Ability to show empathy to distressed individuals and assist with identifying solutions to problems identified.
• Ability to work effectively in a team and independently.
• Attention to detail for accurate data management.
• Sensitivity to cultural diversity and an understanding of community needs.
• Knowledge of healthcare, social services, or grant-funded programs is a plus.

Education and Experience

• High school diploma or equivalent required.
• Certified or registered medical assistant (CMA/RMA) designation preferred.
• Phlebotomy experience required.
• 3+ years of experience in primary care, outpatient, or family medicine setting preferred.
• Bilingual in Spanish preferred.
• Proficiency in Electronic Clinical Works (ECW) software preferred.
• Current Basic Life Support (BLS) certification preferred.
• Advanced Cardiovascular Life Support (ACLS) certification preferred.

Physical and Mental Requirements

Physical Demands:

• While performing the duties of this job, the employee is regularly required to sit, talk, or listen.
• The employee is frequently required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms to assist patients and/or clinic staff.
• Occasionally assists with moving wheelchair bound patients, clinical equipment, and office supplies up to 35 pounds.

Mental Demands:

• Ability to problem solve.
• Ability to work under pressure or in stressful situations.
• Ability to make quick decisions.
• Ability to multi-task
• Ability to use discretion and sensitivity.