Medical Assistant/Clinical Intake Specialist

Job Title: Medical Assistant / Clinical Intake Specialist

Summary

The Medical Assistant / Clinical Intake Specialist is responsible for providing both clinical and administrative support to ensure the efficient operation of the clinic. This individual assists providers and patients through a variety of tasks related to patient care management, intake, communication, and organization. The position requires a strong understanding of medical terminology, patient care procedures, and electronic medical record (EMR) systems.

Clinic intake for approx. 30 patients 2 days per week. The other days will range from clerical duties, scheduling, sorting records, clinical calls, prepping schedules etc.

8am- 4:30pm Monday-Thursday; Friday 8am-1pm  36-40 hours per week.

*Medical Assistant Certificate is not required. Must have some medical office clinic experience in order to be considered*

Essential Duties and Responsibilities

Patient Care & Clinical Support

• Greets patients and ensures their comfort, treating all patients and families with respect and dignity.

• Demonstrates knowledge of disease processes, medical terminology, and standard clinical practices.

• Obtains and documents vital signs, blood pressure, and clinical intake questions.

• Performs and documents History of Present Illness (HPI), past medical and surgical history, medication history, allergies, and review of systems.

• Assists providers with examinations, procedures, injections, and treatments as directed.

• Collects, labels, and packages specimens for laboratory and point-of-care testing in accordance with policy.

• Administers intramuscular (IM) injections if needed.

• Prepares patients for examinations and explains treatment procedures clearly and compassionately.

Administrative & Intake Responsibilities

• Manages patient flow by organizing schedules, escorting patients to exam rooms, and ensuring timely visits.

• Prepares and updates patient information in the EMR system, ensuring all documentation is complete and accurate.

• Updates medication lists and prepares prescription refill requests for provider review and approval.

• Communicates patient instructions and relays provider recommendations to patients and/or family members.

• Handles patient phone calls, emails, and EMR inquiries using professional and courteous communication.

• Coordinates medical records, referrals, x-ray and imaging reports, and other documentation as needed.

• Ensures all Meaningful Use and PQRS data is accurately captured and documented.

• Obtains informed consent signatures and educates patients on pending procedures or ancillary services.

Compliance, Safety, and Quality

• Maintains strict confidentiality of protected health information (PHI) in compliance with HIPAA regulations.

• Ensures a clean, safe, and functional environment for patients and staff.

• Monitors and maintains inventory of medical supplies in exam rooms.

• Adheres to clinic policies and safety procedures, reporting concerns or improvement opportunities to management.

• Assists in maintaining effective medication management processes, including proper storage, ordering, dispensing, and monitoring of medications.

Professionalism & Teamwork

• Communicates effectively with providers, patients, and team members to ensure high-quality patient care.

• Demonstrates initiative and contributes ideas to improve clinic efficiency and patient satisfaction.

• Operates office equipment and clinical software competently and efficiently.

  
  

  doctorchad.com

  Dr. Chad Domangue

  Pain Medicine/Neurology Practice