The Medical Assistant / Clinical Intake Specialist is responsible for providing both clinical and administrative support to ensure the efficient operation of the clinic. This individual assists providers and patients through a variety of tasks related to patient care management, intake, communication, and organization. The position requires a strong understanding of medical terminology, patient care procedures, and electronic medical record (EMR) systems.
Essential Duties and Responsibilities
Patient Care & Clinical Support
Greets patients and ensures their comfort, treating all patients and families with respect and dignity.
Demonstrates knowledge of disease processes, medical terminology, and standard clinical practices.
Obtains and documents vital signs, blood pressure, and clinical intake questions.
Performs and documents History of Present Illness (HPI), past medical and surgical history, medication history, allergies, and review of systems.
Assists providers with examinations, procedures, injections, and treatments as directed.
Collects, labels, and packages specimens for laboratory and point-of-care testing in accordance with policy.
Administers intramuscular (IM) injections and changes dressings or removes sutures as directed.
Prepares patients for examinations and explains treatment procedures clearly and compassionately.
Administrative & Intake Responsibilities
Manages patient flow by organizing schedules, escorting patients to exam rooms, and ensuring timely visits.
Prepares and updates patient information in the EMR system, ensuring all documentation is complete and accurate.
Updates medication lists and prepares prescription refill requests for provider review and approval.
Communicates patient instructions and relays provider recommendations to patients and/or family members.
Handles patient phone calls, emails, and EMR inquiries using professional and courteous communication.
Coordinates medical records, referrals, x-ray and imaging reports, and other documentation as needed.
Ensures all Meaningful Use and PQRS data is accurately captured and documented.
Obtains informed consent signatures and educates patients on pending procedures or ancillary services.
Compliance, Safety, and Quality
Maintains strict confidentiality of protected health information (PHI) in compliance with HIPAA regulations.
Ensures a clean, safe, and functional environment for patients and staff.
Monitors and maintains inventory of medical supplies in exam rooms.
Adheres to clinic policies and safety procedures, reporting concerns or improvement opportunities to management.
Assists in maintaining effective medication management processes, including proper storage, ordering, dispensing, and monitoring of medications.
Professionalism & Teamwork
Communicates effectively with providers, patients, and team members to ensure high-quality patient care.
Demonstrates initiative and contributes ideas to improve clinic efficiency and patient satisfaction.
Operates office equipment and clinical software competently and efficiently.
This position will be primarily on Mondays and Tuesdays each week 8am-430pm.
** 1 Tuesday per month- May be required to ride to Lafayette with 2 other members of the team to evaluate a couple of patients. Start time would be 6:30am and end time would be anywhere from 4:30pm to 6pm depending on traffic on the way back from Lafayette. You will not be driving, just riding in a company vehicle.
doctorchad.com
Dr. Chad Domangue
Pain Medicine/Neurology Practice: