The Medical Assistant (MA) at Mayfield Brain & Spine will support neurosurgeons, PM&R physicians, physician assistants (PAs), and nurse practitioners (NPs) by preparing patients and charts for office visits, assisting during clinic days, managing prescriptions, imaging, referrals, and follow-ups. This role requires strong attention to detail, organizational skills, and the ability to work in a fast-paced clinical environment.
Education/Experience:
- High School Diploma required, graduate of Medical Assisting program preferred
- Prior experience as a Medical Assistant preferred, not required
Skills:
- Practical knowledge of neurosurgical procedures and medical office processes
- Proficient in clinical office duties
- Demonstrates excellent customer service
- Ability to manage and prioritize multiple tasks in a fast-paced environment
- Strong problem-solving, problem prevention, and decision-making skills
- Ability to convey empathy
- Excellent oral and written communication skills
- Ability to maintain composure and restore calm in a stressful situation
- Uses good judgment and diplomacy when dealing with others
- Desire and ability to work in a team environment
- Ability to maintain a flexible schedule to accommodate physician office hours
Primary Responsibilities
- Provide clinical office support to neurosurgeons, nurse practitioners, or pain management physicians.
Essential Functions
- Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic
- Prepare the patient chart before the office visit by gathering all test results, films, and reports, and uploading them to the correct section of the chart.
- Comply with medical records standards by completing allergy notations, problem list, and concomitant medications sheet. Ensure patient completion of medical history.
- Demonstrate knowledge and skill in clinic office practice and perform clinical services. This includes suture/staple removal, dressing changes, vital signs, injections, and operation of EMG equipment, if required. Interview new patients and verify medical histories before the physician/provider sees them.
- If applicable, schedule and pre-certify outpatient testing. Ensure the patient is informed about scheduled tests, including the date, time, place, and special instructions.