Summary: The Medical Assistant assists physicians and other providers by performing administrative and clinical duties under the direction of a physician/provider. General Summary of Duties: (Other duties may be assigned.) - Monitor and maintain physician’s office schedule, surgery schedule, and scheduling templates; Coordinate scheduling of depositions with physician’s schedule and attorney
- Complete administrative duties related to the patient’s care; Facilitate the coordination of appropriate tests, imaging, procedures, lab work, physical therapy, follow up appointments, and referrals per the provider’s request, both within the clinic and with external facilities; Schedule surgeries and required appointments and clearances related to surgery; Send appropriate completed paperwork, test results, consents, and medical records to necessary external facilities; Send appropriate paperwork to patient regarding upcoming appointments/surgeries; Obtain necessary pre-certifications for applicable treatments, procedures, surgeries; Serve as point of contact when coordinating care at external facilities
- Properly utilize EMR system and remain up to date on required training and procedures related to EMR system; Demonstrate proficiency in appointment scheduling, order entry, charge entry, and documentation of patient care
- Secure patient information and maintain patient confidentiality
- Prepare patients for examination; Escort patient to exam room and verify identity; Measure and record vital signs and medical history; Ensure completion of medical history paperwork
- Prepare/maintain medical records including order entry and chart prep; Review records prior to examination to ensure all necessary information is present
- Prepare treatment rooms for patient examinations; Disinfect/clean treatment rooms and general equipment following examinations; Properly dispose of contaminated supplies
- Stock exam rooms and supply areas with adequate medical supplies; Assist with ordering/requesting/inventory of supplies when necessary
- Assist providers in exam rooms when necessary; Perform/assist with dressing changes, cast removals, cast applications, staple/suture removals, splinting, and bracing
- Prepare medications for injections with proper technique and set up for procedure to provider’s preference
- Clean and sterilize appropriate instruments according to established protocol
- Demonstrate proper use of PPE
- Maintain required logs (i.e. refrigerator temperatures, inventories, check off lists, pharmaceutical waste, etc.)
- Respond promptly to incoming phone calls from patients, hospitals, physician offices, pharmacies, etc. and provide answers and feedback under direction of the provider; Coordinate prescription refills under provider’s direction
- Assist patients with various mobility needs (i.e. restroom, wheelchair, cars, etc.)
- Maintain accurate and updated documentation in patient’s chart of any visits, communications, test results, procedures, etc.; Complete accurate and necessary charge/billing information for applicable visits and procedures
- Assist in coverage of other staff when necessary; Participate in orientation of employees when needed
- Communicate efficiently with other departments to ensure best care for patient
- Ensure applicable certifications are up to date, including continuing education requirements
Qualifications: - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Education and Training: - High School diploma or equivalent required at minimum
- Experience working in related healthcare position required
- Formal Medical Assistant or Licensed Practical Nurse training and certification/licensure preferred, or ABR-OE credentials preferred
- Knowledge of medical terminology and anatomy/physiology required
Physical Demands and Working Conditions/Requirements: - Work may require stooping, bending, reaching, and moderate lifting of up to approx. 50 pounds while assisting patients with mobility and positioning, moving supplies, and performing other daily job functions
- Requires prolonged periods of sitting at desk and working at computer, as well as prolonged periods of walking and standing
- Must have good computer and telephone communication skills and able to operate misc. office equipment
- Hearing and vision abilities within normal range, or corrected, to observe and communicate with patients and staff
- Ability to work in fast-paced environment in a professional medical office setting
- Reasonable accommodations may be made to enable individuals with disabilities to perform the necessary functions
Position Type and Expected Hours of Work: - Full time: 40 hours minimum per week; available for overtime as needed; varied day shift hours on week days with occasional coverage required on Saturdays
Travel Requirements: - Moderate travel may be required to assist in coverage at satellite offices
Full-Time Benefits - Health, Dental, and Vision Insurance
- 401k Plan, 3% Safe Harbor Non-Elective Employer Contribution
- Employer-provided $25,000 Group Life Insurance
- Voluntary Life Insurance
- Short-Term and Long-Term Disability
- Accident, Hospital, Critical Illness/Cancer Benefits
- Mileage Reimbursement for travel between office locations
- Certificate and Continuing Education Reimbursement
- Accrual Paid Time Off (up to 19 days off within 1st year)
- 6 Paid Holidays Per Year
- Closed on Major Holidays
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