Medical Assistant - La Crosse

Scenic Bluffs Community Health Center is currently seeking to hire a 24 hour per week Medical Assistant to work at our La Crosse location.

The Medical Assistant provides clinical and administrative support to providers to ensure efficient, patient-centered care. This role is responsible for preparing patients for exams, performing basic clinical tasks, completing documentation in the electronic health record, and supporting patient follow-up and communication. The Medical Assistant helps maintain clean, well-stocked exam rooms; performs CLIA-waived testing; assists with specimen collection; and manages phone calls, referrals, and prior authorizations. This position works collaboratively with providers, clinical staff, and leadership to promote high-quality care and uphold the organization's mission, vision, and values.

Clinical Support

• Assist department providers with patient care and treatments, including but not limited to:

• Greeting and preparing patients for exams and procedures in a prompt, courteous manner

• Measuring and recording vital signs

• Performing phlebotomy and starting IVs

• Collecting laboratory specimens

• Completing CLIA-waived lab tests

• Manage patient panels and reports, including patients who have no-showed, as directed by providers, Clinical Supervisor, Director, or Health and Wellness Coordinator.

• Complete all patient follow-up tasks as directed, such as:

• Phone calls

• Scheduling appointments

• Referrals to other providers or specialists

• Patient letters and other outreach

Communication & Coordination

• Manage telephone calls, including:

• Scheduling appointments

• Screening calls for triage or urgent needs

• Recording messages for providers and staff

• Relaying appropriate health information

• Complete medication prior authorizations as needed.

• Monitor incoming faxes, referrals, and other patient information.

Documentation & Compliance

• Complete accurate, legal, and ethical documentation in the electronic health record.
• Assist in reviewing and improving medical procedures; notify the Lead Medical Assistant when updates or modifications are needed.
• Maintain exam rooms, ensuring:
• Cleanliness and readiness for patients
• Proper supply levels
• Daily and monthly control testing is completed
• Medication and product expiration dates are monitored and outdated items removed

Additional Responsibilities

• Participate in meetings or groups as requested.
• Perform clinical maintenance and cleaning tasks, including equipment quality controls.
• Act within the scope of practice at all times.
• Report to work as scheduled.
• Promote the organization's mission, vision, and values in all interactions.
• Perform other duties as assigned.
• Willingness to travel and work at all clinic locations, including La Crosse, Cashton, and Norwalk.

General Expectations

• Maintain patient confidentiality at all times.
• Establish and maintain effective working relationships with patients, coworkers, and the public.

Education and/or Experience

• High school diploma required.
• Education or experience in healthcare preferred.
• Associate degree or equivalent from a two-year college or technical school; or six months to one year of related experience/training; or equivalent combination of education and experience.

Communication Skills

• Strong oral and written communication skills.
• Ability to read and understand documents, write routine reports and correspondence, and speak effectively before groups.
• Bilingual skills (Spanish/English) helpful but not required.
• Communicate with patients, families, and coworkers in a responsive, responsible, and team-oriented manner.
• Computer Skills
• Working knowledge of computers and ability to learn the practice management system.

Physical Demands

• Sitting or standing for long periods; stooping, bending, and stretching as needed.
• Occasional lifting of 25 pounds or more.
• Manual dexterity sufficient to operate a keyboard, telephone, copier, and similar equipment.
• Adequate hearing and vision to meet job requirements.
• Reasonable accommodations may be made for individuals with disabilities.

Work Environment

• Work is primarily indoors and patient-facing.
• Frequent interaction with others; interruptions are common.
• Work may be stressful at times; noise level is usually moderate.
• Full-time employees work 40 hours per week; limited full-time work 30 hours; part-time less than 29 hours.
• Hours correspond to health center operating hours (weekdays, no holidays or weekends).
• Occasional unscheduled overtime may be required.
• Community involvement is encouraged but not required.