Medical Assistant

Essential Job Responsibilities:

• Rooms patients during the clinic.
• Perform all necessary in-house testing prior to the physician seeing the patient, which include UA Dip, bladder ultrasound, uroflows.
• Nurse schedule as assigned: Catheter removals, catheter changes, BCG instillations, DMSO installations, Urocuff studies, bladder ultrasounds, other scheduled responsibilities.
• Preps and assists physicians with in-office procedures.
• Performs clerical duties related to clinical services including appointment scheduling, returning messages for patients as requested by physicians.
• Fills out FMLA or disability paperwork for assigned physicians.
• Performs medical receptionist duties as necessary: answers telephone, screens calls, takes messages, works on incoming faxes, takes payments, and provides information.
• Obtains, verifies, and updates patient information and provides support services to patients and medical staff.
• Obtains prior authorization for ordered imaging and prescriptions.
• Checks physician voicemail 2-3 times daily.
• Assists teams scribe with prescription refill requests.
• Works with the teams scribe to address physicians telephone encounters and documents.
• Performs daily assigned tasks related to JCAHO or CLIA compliance.
• Performs daily, weekly, and monthly cleaning of the clinical area as assigned by the clinical supervisor-including exam rooms, procedure rooms, patient restrooms, lab, and instrument cleaning area.
• Other duties as assigned by admin.

Performance Requirements:

1. Patient Care

   • Escort and prepare patients for examination or treatment.
   • Obtain and record vital signs, medical history, and other relevant patient information.
   • Assist urologists with procedures, examinations, and urological tests.
   • Educate patients on urological procedures, treatments, and post-care instructions.
   • Administer medications and injections as directed by the urologist.

2. Clinical Support

   • Prepare and maintain urology exam rooms with necessary supplies and equipment.
   • Sterilize and maintain medical instruments and equipment.
   • Perform basic diagnostic tests such as urinalysis and bladder scans.
   • Assist in urological diagnostic procedures, including cystoscopies and urodynamic studies.

3. Administrative Duties

   • Schedule appointments, surgeries, and follow-up visits for urology patients.
   • Manage patient records, ensuring accuracy and confidentiality.
   • Handle billing and coding related to urology procedures and visits.
   • Obtain and verify insurance information and process prior authorizations.
   • Answer phone calls, address patient inquiries, and provide information as needed.

4. Collaboration

   • Coordinate with other healthcare professionals, including nurses, physicians, and administrative staff.
   • Communicate effectively with patients to ensure they understand their treatment plans and follow-up instructions.
   • Assist in the coordination of care with external healthcare providers and specialists.

5. Equipment and Supplies

   • Maintain an inventory of urology-related supplies and reorder as necessary.
   • Ensure the proper functioning and calibration of urological equipment.
   • Report any equipment malfunctions or issues promptly.

6. Compliance and Quality Assurance

   • Adhere to all relevant healthcare regulations and protocols.
   • Maintain compliance with HIPAA regulations and patient privacy policies.
   • Participate in quality assurance initiatives and continuous improvement efforts.

Essential Knowledge, Skills and Abilities:

Knowledge:

• Medical terminology and office procedures.
• Grammar, spelling, and punctuation to type from draft copy and review/edit reports and correspondence.
• Basic arithmetic to make calculations, balance/reconcile figures, and make changes accurately.
• Medical assisting tasks including taking vital signs, drawing blood, lab processing, procedure prep, and RX prior authorizations.
• Healthcare systems, regulations, policies, and functions.
• Infection control and safety standards.

Skills:

• Operating office equipment.
• Organizational skills: time management, prioritization, multitasking, and problem-solving.
• Basic computer skills.

Abilities:

• Type 40 WPM using word-processing software; able to use Microsoft Excel, email, internet, PowerPoint.
• Read, understand, and follow oral and written instructions.
• Sort and file materials correctly using alphabetic or numeric systems.
• Communicate clearly and concisely.
• Establish and maintain effective working relationships with patients, physicians, clinical staff, and the public.

Education:

• High school diploma or GED.
• Diploma as a medical administrative assistant from an accredited medical vocational course preferred.
• Certification of CCMA, RMA, or CMA preferred.

Experience:

• Minimum one year of administrative assistant experience in a medical office setting.

Equipment Operated:

• Office machinery including computers, cystoscopy scopes/carts, ultrasound machines, autoclave, and instruments for several procedures.

Work Environment:

• Work performed in an office environment with frequent contact with staff and patients.

Mental/Physical Requirements:

• Manual dexterity for office machine operation, including computer and clinical equipment; stooping, bending, or standing for extended periods.
• Stress may be triggered by multiple staff demands and deadlines.