Serotonin Centers is the nation’s premier anti-aging and wellness destination. Our Medical Assistants (MAs) are
integral to delivering safe, seamless, and outcome-driven clinical experiences. You support clients and
practitioners across hormone optimization, medical weight loss, recovery services, body sculpting, and
aesthetics.
Role Overview:
The Medical Assistant (MA) supports clinical operations end-to-end: preparing clients and rooms, capturing vitals
and histories, assisting with procedures, documenting services, and educating clients on pre- and post-care. You
will own clinical readiness, documentation accuracy, and client safety while collaborating with Health Coaches,
Nurse Practitioners, Aestheticians, and the Medical Director to drive exceptional member outcomes and
retention.
Key Responsibilities:
1) Clinical Intake & Readiness
Perform client intake: verify identity, review medical history, allergies, medications, and consent; capture vitals
(BP, HR, SpO, temperature, height, weight) and reason for visit. Prepare rooms, instruments, and supplies based
on the service (BHRT pellets, GLP-1 injections, IV/IM therapy, aesthetics). Ensure all equipment is clean,
calibrated, and in working order prior to client arrival.
SMART Goal: 100% of booked clinical sessions start on time with room readiness confirmed; intake completed
and vitals recorded for 100% of clients.
2) Procedure Assistance & Specimen Handling
Assist practitioners with BHRT pellet insertion setup, GLP-1 medication preparation, IV/IM therapy, blood draws,
and aesthetic procedures under supervision. Perform phlebotomy where permitted; label, store, and ship labs
per protocol; follow sharps, biohazard, and chain-of- custody standards.
SMART Goal: 0 procedural safety incidents; 100% blood draw labeling accuracy; 100% adherence to biohazard
and sharps protocols.
3) Medication Support & Refills Under licensed supervision, support medication administration, prior
authorizations, and refill requests. Educate clients on timing, dosage, interactions, and post-care instructions;
document medication teaching and client understanding.
SMART Goal: 100% medication education documented; 0 deviations from supervision/authorization policies.
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4) Documentation & EMR Accuracy
Maintain complete, audit-ready records in Zenoti (EMR) for all clinical encounters: vitals, services rendered, lot
numbers, consent forms, photos, pre-/post-instructions, and follow-up tasks. Use standardized templates and
codes for consistency.
SMART Goal: 100% encounters documented within 4 hours; 0 charting compliance violations; quarterly audit
accuracy 98%.
5) Client Education & Communication
Deliver clear, empathetic education on procedures, medications, supplements, and recovery. Conduct postprocedure follow-ups via app/phone; escalate concerns. Reinforce health coach plans and promote adherence to
programs in the Serotonin Coach app.
SMART Goal: Respond to 95% client messages within 24 hours; post-procedure follow-up documented for 100%
of applicable services.
6) Inventory, Equipment & Facility Standards
Monitor inventory (medications, Consumables, disposables); perform cycle counts; place orders or prepare
orders for GM to prevent stockouts. Maintain equipment logs and preventive maintenance; uphold infection
control and room turnover standards to keep the center clean, safe, and welcoming.
SMART Goal: 0 stockouts; monthly equipment logs 100% complete; room turnover within 10 minutes for 90% of
sessions.
7) Cross-Functional Collaboration & Events
Partner with Health Coaches, NPs, Aestheticians, and the GM to deliver integrated care plans. Support local
events and outreach (open houses, talks, grassroots activations) by providing clinical readiness, education, and
booking follow-up consultations.
SMART Goal: 4 events/month; 15 qualified leads/event; 50% of event leads booked within 3 days. 8) Sales &
Service Knowledge
Complete all product/service training (Hormone Optimization, Medical Weight Loss, Optimized Health,
Aesthetics, IV, HBOT, Red Light). Demonstrate consultative communication—ask to understand, avoid data dumps
—and reinforce membership value.
SMART Goal: 90% on quarterly knowledge checks; center NPS 90.
9) Safety & Compliance
Adhere to HIPAA, OSHA, and biohazard standards; follow sharps disposal, infection control, and emergency
protocols. Complete annual safety refreshers and drills; participate in mock audits to ensure readiness.
SMART Goal: 0 compliance violations; 100% completion of safety training annually.
10) Team Operations & Continuous Improvement
Attend daily huddles; review Trackers. Support GM with accurate, timely reporting; capture client feedback and
implement improvements; complete Compliance training in SeroConnect (internal LMS) and all role-based
meetings.
SMART Goal: 95% attendance at huddles/meetings; review daily tracker updates.
Core KPIs & Targets
Clinical Start-Time Accuracy: 95% sessions start on time
Documentation Accuracy (Quarterly Audit): 98%
Bloodwork Labeling Accuracy: 100%
Post-Procedure Follow-up Completion: 100% applicable services
Center NPS: 90
Event Support: 4 events/month; 15 qualified leads/event; 50% booked within 3 days
Qualifications
Certified/Registered Medical Assistant (CMA/RMA) preferred; phlebotomy certification a plus.
2+ years clinical experience in wellness, anti-aging, aesthetics, or ambulatory settings.
Proficiency with Zenoti; comfort with the Serotonin Coach app (Trainerize) and InBody. Meticulous
documentation, organization, and follow-through; calm under pressure.
Empathetic communicator with strong client education skills and consultative mindset.
Tech Stack & Tools
Zenoti — POS, scheduling, documentation, billing.
GHL — CRM.
Serotonin Coach app — program delivery, messaging, habit tracking.
InBody — body composition analysis and progress tracking.
Center trackers and whiteboard — daily goals, MTD Goal vs. Actual.
Email/Teams — internal communication and meetings.
Safety & Compliance
Strict HIPAA adherence and secure handling of PHI.
Sharps, biohazard, infection control, and emergency protocols maintained at all times.
Why Join Serotonin Centers
Join a supportive, high-performance team with clear goals, modern tools, and continuous learning. Make a
measurable impact on client health and well-being while advancing your clinical skills and career.
Apply Today