Medical Assistant

• Welcome patients and prepare them for examinations and procedures.
• Obtain and document vital signs, medical histories, medications, allergies, and visit-specific information.
• Assist physicians and advanced practice providers during examinations, office procedures, and treatments.
• Perform surgical preps, simple dressing changes, and other approved clinical duties within scope of practice.
• Ensure patient charts are accurate, complete, and prepared prior to appointments.
• Document patient interactions and clinical information accurately in the electronic medical record (EMR).

• Schedule diagnostic testing, procedures, referrals, follow-up appointments, and treatments as directed by providers.
• Communicate test instructions, appointment information, and follow-up needs to patients.
• Monitor and respond to patient phone calls and voicemail messages in a professional and timely manner.
• Assist with insurance authorizations, including CT scans and other diagnostic procedures as assigned.

• Prepare, clean, and stock exam and treatment rooms.
• Maintain medical equipment and ensure instruments are properly cleaned, sterilized, and stocked.
• Monitor inventory levels and assist with ordering clinical supplies.
• Properly label specimens and ensure completion of all required documentation.
• Maintain a clean, organized, and safe clinical environment in accordance with infection control standards.

• Cross-train and provide support to other departments as needed.
• Participate in team meetings, training initiatives, and process improvement efforts.
• Demonstrate professionalism, teamwork, and a patient-first attitude at all times.
• Perform additional duties as assigned by the Office Manager, Practice Administrator, or Providers.

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced medical environment.
• Proficiency with electronic medical records and basic computer applications.

• Current Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.
• Current Basic Life Support (BLS/CPR) certification.
• Previous experience in an ENT, specialty, or physician practice setting.
• Experience with insurance authorizations and coordination of care.

• Ability to stand, walk, bend, and move throughout the clinic throughout the workday.
• Ability to lift and carry up to 25 pounds.
• Ability to assist patients and move clinical equipment as needed.

• Collaborative and supportive physician-led culture
• Opportunity to grow within a specialty practice
• Meaningful patient interactions and impact on patient outcomes
• Competitive compensation and benefits package
• Professional development and cross-training opportunities

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