Medical Assistant / Patient Services Coordinator

SynergenX Health – New Braunfels, TXPart-Time | Onsite | Up to 30 Hours/Week/ $19-21 an hour

Make a Difference in the Way Patients Feel Every Day

At SynergenX Health, we believe great healthcare is about more than treating patients — it’s about creating an experience where people feel welcomed, cared for, and confident in their health journey.

We are looking for a friendly, dependable, and motivated Medical Assistant / Patient Services Coordinator to join our New Braunfels team. This is a unique opportunity to combine your clinical skills with your passion for people while becoming an important part of a growing healthcare organization.

In this role, you’ll be one of the familiar faces our patients see throughout their visits. You’ll help create a welcoming environment at the front desk while also providing hands-on clinical support behind the scenes. No two days are exactly the same, and your work will have a direct impact on both our patients and our team.

If you enjoy connecting with people, staying busy, taking ownership, and being part of a close-knit clinic team, this could be a great fit for you.

About SynergenX

SynergenX is an established and growing healthcare organization specializing in hormone replacement therapy and targeted wellness services.

Our clinics are built around providing personalized care and an exceptional patient experience. We’re proud to create an environment where team members can grow their skills, work alongside supportive colleagues, and make a meaningful difference in the lives of the patients we serve.

What You'll Do

This is a dual-role position, giving you the opportunity to work across both patient services and clinical care.

Patient Services & Front Office

You’ll help make every patient’s visit feel smooth, welcoming, and professional by:

• Greeting and checking in patients with warmth and professionalism
• Building positive relationships with patients and making them feel comfortable
• Explaining insurance benefits, coverage, and out-of-pocket costs clearly and compassionately
• Collecting and processing patient payments accurately
• Answering phones, managing messages, and responding to patient communications
• Entering and maintaining accurate patient and insurance information in the EHR
• Keeping the front desk and waiting area clean, organized, and welcoming
• Supporting scheduling and other administrative responsibilities
• Helping maintain an efficient clinic flow throughout the day
• Completing daily cash reconciliation and bank deposits

Clinical Responsibilities

You’ll also play an important role in supporting our providers and delivering quality patient care by:

• Obtaining and accurately documenting patient vital signs
• Performing phlebotomy and injections independently
• Assisting providers with clinical procedures as needed
• Operating EKG and point-of-care testing equipment according to protocol
• Preparing lab requisitions and patient plans in advance
• Rooming patients efficiently, with a goal of 10–15 minutes
• Supporting smooth patient flow throughout the clinic
• Cleaning, stocking, and maintaining exam rooms
• Managing clinical inventory and supplies
• Completing required clinical and operational logs
• Handling and processing patient specimens according to laboratory protocols
• Completing quality control documentation and instrument maintenance
• Identifying and reporting issues that could affect testing accuracy

Schedule

Up to 30 hours per week: below are the days we are needing coverage

• Monday: 8:00 AM – 5:00 PM
• Tuesday: 8:00 AM – 7:00 PM- NEED
• Wednesday: 8:00 AM – 1:00 PM
• Thursday: 7:00 AM – 5:00 PM- NEED
• Friday: 8:00 AM – 5:00 PM- NEED
• Saturday: 8:00 AM – 12:00 PM- NEED2–3 Saturdays per month

Employees are expected to arrive 15 minutes prior to their scheduled shift.

What We're Looking For

We’re looking for someone who brings both clinical confidence and a genuine desire to help people.

Required Qualifications

• At least 6 months of back-office Medical Assistant experience or completion of an externship in lieu of certification
• High school diploma or GED
• Strong communication and interpersonal skills
• Ability to provide a consistently positive patient experience
• Comfortable discussing insurance, billing, and payment options with patients
• Comfortable performing phlebotomy and injections independently
• Ability to work efficiently in a fast-paced clinic environment
• Strong attention to detail and organizational skills
• Ability to multitask while maintaining accuracy

Preferred Qualifications

• Previous experience in a medical office, clinic, or healthcare setting
• Experience working with an electronic health record system
• Proficiency with Microsoft Office
• Experience with EKG and point-of-care testing equipment

Why You'll Enjoy Working Here

At SynergenX, you won’t just be filling a position — you’ll become part of a team that values the people behind the care.

We offer:

• Competitive pay
• Great benefits package
• A supportive and collaborative team environment
• The opportunity to grow with an established and expanding healthcare organization
• A patient-centered culture where your work matters
• A role that allows you to use both your clinical and people skills
• Consistent part-time hours and a structured schedule
• The opportunity to build meaningful relationships with patients and your teammates

The Person Who Thrives Here

The right person for this role is someone who takes pride in their work, enjoys helping others, and brings positive energy into the clinic every day.

You’re someone who can confidently move between the front desk and the clinical side of the practice. You know how to make a patient feel comfortable, stay organized when things get busy, and step in wherever the team needs you.

Most importantly, you understand that small interactions can make a big difference. A warm welcome, a helpful answer, or taking an extra moment with a patient can completely change their experience.

If you’re looking for a part-time opportunity where you can use your healthcare skills, connect with patients, and be part of a team that is building something meaningful, we’d love to meet you.

Work Environment & Physical Requirements

• Onsite clinical environment with regular direct patient interaction
• Ability to stand, sit, walk, and move throughout the clinic during the workday
• Ability to lift up to 25 pounds
• Ability to perform fine motor tasks required for clinical responsibilities

Equal Opportunity Employer

SynergenX provides equal employment opportunities to all applicants and team members and does not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. Reasonable accommodations are available upon request.

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