Medical Assistant – Pediatric Orthopedics Clinic

Mercy Hospital St. Louis – New Ballas Clinic Towers
Department: Mercy Pediatric Orthopedics
Location: Mercy Clinic Towers A & B
Employment Type: Full-Time (40 Hours/Week)
FLSA Status: Non-Exempt
Job Profile: Medical Assistant

Join Mercy and Help Children Move, Grow, and Thrive

Mercy Hospital St. Louis is seeking a compassionate, patient-focused Medical Assistant to join our Pediatric Orthopedics team at the New Ballas Clinic Towers. This position plays an essential role in supporting providers and delivering exceptional care to pediatric patients and their families.

The Medical Assistant provides both clinical and administrative support, ensuring efficient clinic operations while creating a positive experience for patients. This role works under provider supervision and within the Medical Assistant scope of practice while supporting Mercy's mission, values, and commitment to excellence.

Position Summary

The Medical Assistant supports physicians and advanced practice providers by delivering direct and indirect patient care in a professional, courteous, and efficient manner. Responsibilities include rooming patients, obtaining vital signs and medical histories, assisting with procedures, documenting patient information, coordinating care, and providing administrative support. The Medical Assistant is an integral member of the care team and contributes to a safe, welcoming, and patient-centered environment.

Essential Responsibilities

Patient Care & Clinical Support

• Welcome pediatric patients and families and escort patients to examination rooms.
• Obtain and accurately document vital signs, height, weight, and other patient information.
• Collect, verify, and update medical histories, medication lists, and patient demographics.
• Prepare patients for examinations, treatments, and orthopedic procedures.
• Assist providers during examinations, treatments, casting, splinting, and other clinical procedures as directed.
• Perform basic diagnostic testing and clinical procedures within established competencies and scope of practice.
• Reinforce patient and family education provided by physicians or nurses regarding treatment plans, medications, and follow-up care.
• Observe and report patient concerns, changes, or needs to the provider.

Documentation & Care Coordination

• Maintain accurate and timely documentation within the electronic health record (EHR).
• Assist with coordinating referrals, imaging appointments, therapy services, and follow-up visits.
• Facilitate communication between patients, families, providers, and outside healthcare organizations.
• Ensure appropriate documentation is completed and available for patient visits.

Administrative Support

• Answer phone calls and respond to patient inquiries professionally and compassionately.
• Assist with patient check-in, check-out, appointment scheduling, and other front-office functions when needed.
• Manage incoming faxes, scanned documents, and electronic communications.
• Support clinic workflow to ensure efficient patient throughput and provider schedules.

Safety & Quality

• Maintain exam room cleanliness and readiness between patient visits.
• Stock and organize clinical supplies and notify leadership of inventory needs.
• Follow infection prevention, patient safety, and regulatory guidelines at all times.
• Participate in staff meetings, quality improvement initiatives, and ongoing education opportunities.
• Adhere to all Mercy policies, procedures, and Service Standards.

Additional Duties

• Support clinic operations and special projects as assigned.
• Perform additional responsibilities within the Medical Assistant scope of practice and applicable regulations.

Qualifications

Minimum Requirements

Education

• High School Diploma or GED required.
• Must complete Mercy Medical Assistant Clinic Academy training upon hire.

Skills & Abilities

• Strong communication and interpersonal skills.
• Ability to work effectively with pediatric patients and families.
• Proficiency with electronic health records and clinical documentation.
• Ability to multitask and adapt in a fast-paced specialty clinic environment.
• Commitment to patient-centered care and teamwork.
• Demonstrated ability to work respectfully with diverse patient populations.

Preferred Qualifications

Education

• Graduate of an accredited Medical Assistant program.

Experience

• One (1) year of experience in an outpatient, ambulatory, pediatric, orthopedic, or specialty clinic setting preferred.

Certifications

• Basic Life Support (BLS) certification preferred.

Knowledge

• Familiarity with orthopedic procedures, casting, splinting, and musculoskeletal conditions preferred.
• Knowledge of outpatient clinical workflows and patient care processes.

Physical Requirements

• Ability to lift, push, and pull up to 50 pounds on a regular basis.
• Frequent standing and walking throughout the workday.
• Ability to bend, kneel, squat, reach, twist, and grip while performing patient care duties.
• Ability to safely assist pediatric patients during examinations and procedures.

Work Environment

• Fast-paced outpatient Pediatric Orthopedics clinic.
• Frequent interaction with pediatric patients, families, providers, and multidisciplinary care teams.
• Exposure to clinical equipment and potential infectious materials; appropriate PPE is provided.
• Collaborative environment focused on quality patient outcomes and exceptional service.

Why Mercy?

At Mercy, we believe healthcare is a ministry of compassion. As a Medical Assistant in Pediatric Orthopedics, you'll have the opportunity to make a meaningful impact in the lives of children and families while working alongside a dedicated team committed to exceptional care, professional growth, and service excellence.

Apply today and help us bring Mercy's healing ministry to life for every child we serve.