MEDICAL ASSISTANT - PHLEBOTOMIST CERTIFIED

SIHB Core Competencies

Core Competencies are foundational commitments and skills that all SIHB staff are expected to develop. These competencies define common measures for performance that are applied to every role in the organization.

• Commitment to Indigenous and Organizational Values: Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.
• Accountability: All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care, while respecting our teammates and relatives.
• Collaboration: SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values and Theory of Change.
• Communication: We practice effective and clear communication with staff, relatives, teams and community. We demonstrate empathy among each other and with those we serve, and transparency in our decision making.
• Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care. Our relatives come first and deserve the best.

Position Summary: The Phlebotomist draws/collects and processes specimens; independently performs CLIA waived, moderate complexity, and microscopic tests. In addition, they are responsible for customer service, clerical tasks, and quality assurance within the laboratory. The Phlebotomist follows the direction of the laboratory supervisor.

Organizational Structure/Reporting Relationships: This position reports directly to the Lab Supervisor and is a member of the Medical team. This position has no direct reports.

Organizational Responsibilities

• Hold Indigenous values and practices with respect and integrity
• Hold yourself accountable to the highest standard by being resourceful, innovative, creative and solutions-oriented
• Actively participate in organizational activities with the understanding that success is achieved through teamwork.
• Recognize that communication is central to the organization's success and actively champion your words and actions to maintain respect for others, encourage constructive feedback, be open to share laughter and acknowledge differences in skills and opinions, all while keeping others' best intentions in mind.
• At SIHB, we refer to our customers as Relatives. Our Relatives come first and deserve the best. Serve the needs of our Relatives first by delivering the highest quality, professional, responsive and innovative care.

Job Responsibilities

• Demonstrates accurate blood drawing skills, collects specimens in a timely manner.
• Independently performs waved and moderate complexity testing, including microscopic analysis of urine sediment, vaginal wet mounts, fungal exams, and ferning tests.
• Properly collects, processes, and stores patient specimens.
• Performs, evaluates, and documents quality assurance and quality control tests.
• Follows procedures to ensure proper documentation and notification of alerts.
• Acts as a resource to medical staff regarding specimen collection, laboratory processing, etc. Participates in training of medical staff.
• Follows laboratory policies and procedures. Participates in the quality improvement process.
• Maintains knowledge of and ensures compliance with DOH, CLIA, AAAHC, OSHA, and API rules, regulations and standards.
• Handles and disposes of biohazardous material in a safe and compliant manner.
• Stocks laboratory supplies, removes expired supplies, keeps the laboratory clean and orderly.
• Processes billing rejections from contract laboratory.
• Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
• Other job-related duties as assigned

Background Qualifications

Required:

• High School Diploma or GED equivalent.
• Current Medical Assistant-Phlebotomist (MAP)
• Excellent interpersonal and inter-professional skills.
• Competent in drawing blood for all age groups, including newborn metabolic screening.
• Proficient with microscopy as indicated in duties or willing to learn.

Preferred:

• Familiarity with health and social issues facing American Indians/Alaska Natives and a desire to promote the delivery of appropriate health services to this population.
• Experience working in a clinic setting in close contact with other laboratory professionals and medical staff.

Work Environment: Clinic hours are 8-6, Monday through Friday with occasional extra hours.