Department: Medical Support
Position: Medical Assistant Sr.
Employee Category: Non-Exempt
Reporting Relationship: Practice Administrator
Character first Qualities:
- Attentiveness- Showing the worth of a person or task by giving my undivided concentration.
- Cautiousness- Knowing the importance of right timing in accomplishing right actions.
- Compassion- Investing whatever is necessary in healing the hurts of others.
- Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice.
- Initiative- Recognizing and doing what needs to be done before I am asked to do it.
Summary of Duties and Responsibilities:
The Medical Assistant Sr performs clinical duties independently and demonstrates consistent proficiency across more than one service line. This role contributes to efficient clinic flow, accurate clinical documentation, and consistent patient care with minimal supervision.
Primary Duties and Responsibilities:
- Independently performs clinical intake duties and manages assigned workflows with minimal supervision.
- Demonstrates proficiency across more than one service line (e.g., Family Medicine, Pediatrics, Women's Health) as assigned.
- Accurately measures, records, and documents patient information in the EMR, ensuring completeness and timeliness.
- Administers immunizations under provider direction, including VIS review, OSIIS updates, and accurate EMR documentation.
- Collects and processes specimens following established protocols and quality standards.
- Applies clinical policies, procedures, and standards to support patient safety and efficient clinic operations.
- Utilizes EMR functionality effectively to support clinic flow, documentation accuracy, and patient care.
- Demonstrates attention to detail and identifies discrepancies or issues, escalating appropriately.
- Communicates effectively with patients, providers, and team members to support coordinated care.
- Supports clinic operations by adapting to workflow changes and assisting during high-volume periods.
- Accepts feedback and incorporates coaching to maintain and improve performance.
- May be required to float within or between clinics to maintain business continuity.
- Supports Variety Care's accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. Provides leadership and works with all staff to achieve the goals of the "Quintuple Aim" of healthcare reform-to improve the experience of care, improve health outcomes, and decrease healthcare costs.
- Embodies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment. Must be a leader in the department and community. Result-oriented problem solver who is responsible and accountable.
- Performs other duties as assigned.
Requirements, Special Skills or Knowledge:
- High School Diploma or GED.
- Medical Assistant Certification or one (1) or more years of equivalent experience.
- Experience across more than one service line and the ability to independently manage assigned clinical workflows with minimal supervision.
- Proficient in Medical Assistant core competencies.
- Must complete and pass CPR course within 90 days of employment.
- Ability to travel 15% or more within state between clinics.
- Proficient computer skills, including data entry and typing.
- Knowledge of instrumentation used in lab point of care testing, as directed, within 90 days.
- Ability to maintain confidentiality of information private in accordance with HIPAA and Variety Care policy.
- Ability to effectively communicate with the patient population.
- Ability to work in a multi-faceted, fast-paced work environment.
Preferred Requirements, Special Skills or Knowledge:
- Medical Assistant Certificate; demonstrated proficiency across multiple service lines and independent workflow execution may be considered in lieu of certification.
- Bilingual (English/Spanish) Speak, write and comprehend.
- Previous clinic or primary practice experience.
Essential Functions:
- Able to lift at least 25 pounds
- Able to assist patients onto and off exam table when asked or directed.