Job Summary
The Medical Assistant is responsible for the delivery of quality care to patients within the scope of practice defined by Heart of Florida Health Center.
Qualifications and Requirements
High School diploma or equivalent
Current BLS Certificate from an accredited AHA or American Red Cross provider
State of Florida MA/CNA Certification preferred
Spanish fluency is preferred.
Phlebotomy experience preferred.
Ability to effectively communicate and establish collaborative relationships with physicians, patients, clinic, and administrative staff, and the public.
Demonstrates knowledge and understanding of patient privacy rights. Maintains confidentiality of all medical, financial, and other sensitive materials and information.
One (1) year of medical office, clinic, or hospital experience is preferred.
The Medical Assistant works in a medical clinic environment, which is generally indoors in a climate-controlled environment. The working environment may change somewhat between locations. Medical Assistants will be assigned to a home location, however, location assignments will change from time to time, and the Medical Assistant must be able to cover at any location, as assigned, either temporarily or on a long-term basis.
Essential Functions
Greet patients and visitors in a friendly, professional manner.
Understand that our patients are our priority and maintains a respectful, pleasant, and polite demeanor at all times.
Prepare pre-visit planning.
Complete all tasks as outlined in EMR (i.e., jellybeans).
Prepare examination and treatment room prior to and subsequent to provider examination.
Maintain equipment and supplies in the exam room.
Perform and record vital signs accurately.
Document in vaccine, laboratory, and medication inventory logs, as well as records refrigerator and freezer temperatures as required.
Maintain inventory of supplies and/or informs designated person of any supplies that are needed on a regular basis.
Actively participate in daily care team huddles.
Perform peak flow, hemoglobin, urine dipstick, Accu-Check, pulse oximeter, visual acuity, and other in-office procedures as indicated during triage according to policy/procedure.
Perform immunizations, injections, and lab draws as ordered by the provider.
Document all required notes, including patient history completely and timely.
Interviews and records of medical history to include complete medication reconciliation at each visit.
Enter lab requests into the computer, and ensures that results are received in a timely manner.
Maintain quality and aseptic techniques using standard policies and procedures.
Perform quality control tests per established protocol.
Wash and prepare instruments for sterilization.
Follow OSHA and infection control policies and procedures.
Document testing is done in the office in EMR for proper billing.
Enter laboratory requisitions and pap tests accurately. Maintain a log of waived tests.
Contacts patients to provide reports on completed tests.
Document disclosures of protected health information.
Participate in care team huddles daily for efficient communication among the teams.
Maps lab results through Document Import to appropriate orders for provider review.
Obtains outside records for provider review.
Assists providers during procedures/exams as necessary.
Checks and responds to messages through the patient portal daily.
Understands that our patients are our priority and maintains a respectful, pleasant, and polite demeanor at all times.
Resolves patient issues as appropriate - notifies appropriate supervisor if unresolved.
Performs routine housekeeping chores including daily cleaning of countertops, scales, and furniture in exam rooms.
Documents/assists with processing referrals, including updates, in Referral Management.
Fax referrals, receive and process faxes from labs and other test results.
Copies and transmits We Care referrals.
Utilizes resources in a cost-effective manner and charges supplies correctly.
Places and returns calls as requested by Provider in a timely manner.
Demonstrates priority setting and organizational skills.
Exhibits punctuality and dependability in attendance and work habits.
Performs CLIA-waived tests (to include hemoglobin and hemoglobin A1C) in the office as needed.
Demonstrates knowledge and understanding of patient privacy rights (HIPAA). Maintains confidentiality of all medical, financial, and other sensitive materials and information in printed, electronic, or verbal form, which could jeopardize the privacy of patients and/or employees. Accesses and utilizes the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes.
Performs other duties as assigned by Center Nurse Manager or Chief Nursing Officer.
Physical Requirements
Frequent sitting at a desk for office work.
Occasional driving of automobiles for outside appointments and meetings.
Continuous use of corrected vision, depth perception, wide field of vision, and color. Also, the job will demand continuous use of olfactory, auditory, and tactile senses.
This position is very active and requires standing, walking, bending, kneeling, and stooping all day.
Duties require attention to detail, alertness, problem-solving, tolerance to stress, and exercising sound judgment.
This employee must frequently lift and/or move items over 30 pounds.
Must be able to lift, carry, and handle equipment, supplies, and other work site materials according to position requirements.
HFHC has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the team members ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by leadership team members as deemed appropriate. This document does not represent a contract of employment, and HFHC reserves the right to change this job description and/or assign tasks for the team member to perform, as HFHC may deem appropriate.