Medical Assistant Tier 1

JOB SUMMARY:

Performs duties under the supervision of the Site Manager; Medical Assistant Tier 1 (MA 1) will closely work with the Registered Nurse and Provider/s in all clinical-related duties; prepares patients for medical office visits by charting in electronic health records (EHR) and preparing necessary paperwork as required; MA's adhere to the Medical Board of California scope of practice; responsible for following all clinical protocols/guidelines, objectives, philosophy and personnel policies of Community Health Systems, Inc. (CHSI).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Will smile; speak in a courteous and friendly manner with patients, visitors and staff members.
• Responsible for participating in quality improvement projects/activities and accountable for quality measures and PCMH.
• Shall report to the Site Manager for administrative related duties. Shall work closely with the Registered Nurse for clinically related duties.
• Communicates any form of safety concerns within the care facility to the clinical authorities.
• Create an incident report regarding the observed safety concerns within the care facility.
• Shall complete clinically related tasks as delegated by the RN/Providers.
• Follows all clinical protocols/guidelines and Universal Precautions. Enforces infection control measures within the care facility following CDC Guidelines.
• Identifies and addresses problems with the use of daily huddles and communicates across the care team.
• Per Providers' order and/or under "standing orders" with the supervision of the RN, MA will perform clinical procedures within the California MA scope of practice.
• Returns calls to patients and documents all communications in EHR; follows all guidelines of CHSI patient communication protocol.
• Adheres to medication reconciliation protocol and other important information into EHR prior to seeing the Provider.
• Participate in training as directed/required by the Director of Nursing/RN to provide better patient care such as learning evidence-based approaches to self-management support, proactively addressing the needs of patients/families in the community, cultural competency and effective communication.
• Maintain a safe, clean, and stocked environment at all times. Notify RN/Site Manager of any area or equipment that needs repair.
• Handles emergencies appropriately and seek qualified help when required per CHSI policy and protocols.
• Ensures patient readiness prior to entering the care facility by having them to undergo proper screening and educating them when necessary.
• Shall chaperone/assist the patient with the RN/Provider as required by policy.
• Completes all required charting. Review Providers' orders and ensures they are followed/completed.
• Obtain patient's signature on all forms where it is required.
• Maintains timeliness of specimens through the use of the laboratory report.
• Shall scan patients' paperwork in EHR as required.
• Complete daily calibration logs as required by the RN.
• Translate for patients and Providers as necessary.
• Shall participate in Outreach Services within their scope of practice.
• Position requires direct patient care only.
• Perform all other duties as directed either formally or informally, verbally or in writing.

KNOWLEDGE, SKILLS AND ABILITIES:

• Bilingual (English/Spanish) preferred.
• Possess strong customer service skills in both written and verbal communication, with the ability to interact with co-workers, management and others as necessary.
• A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude, actions and appearance at all times.
• Possess strong interpersonal and social skills and, ability to work well with others.
• Adapt effectively with changing situations and stressful environment.
• Ability to perform tasks related to physical activity to complete the responsibilities of the position.

EXPERIENCE AND EDUCATION:

• High School graduate, GED or equivalent required.
• (Back Office) Medical Assistant Certificate required from an accredited school
• Current American Health Association CPR/BLS Certificate required and must be maintained active upon hire.
• Venipuncture, Injection and Phlebotomy Certifications required
• 0 to 2 years' experience as Medical Assistant
• Electronic Health Record (EHR) experience preferred