Medical Assistant - Urology (32453)

Essential Job Responsibilities: Medical Assistant - Triage

• Perform vitals, lab draws and updating chart information in EHR to prepare patients for their visits with the Providers.

• May perform all necessary in-house testing prior to the physician seeing the patient, which include UA Dip, bladder ultrasound, uroflows.

• Obtains, verifies, and updates patient information and provides support services to patients and medical staff..

• Performs daily, weekly, and monthly cleaning of the clinical area as assigned by the clinical supervisor-including exam rooms, procedure rooms, patient restrooms, lab, and instrument cleaning area.

• Other duties as assigned by admin.

Performance Requirements:

1. Patient Care

• Escort and prepare patients for examination or treatment.

• Obtain and record vital signs, medical history, and other relevant patient information.

• Assist urologists with procedures, examinations, and urological tests.

• Educate patients on urological procedures, treatments, and post-care instructions.

2. Clinical Support

• Prepare and maintain triage room with necessary supplies and equipment.

• Sterilize and maintain medical instruments and equipment.

• Perform basic diagnostic tests such as urinalysis and bladder scans.

3. Administrative Duties

• Manage patient records, ensuring accuracy and confidentiality.

• Charting precisely for billing and coding related to urology procedures and visits

4. Collaboration

• Coordinate with other healthcare professionals, including nurses, physicians, and administrative staff.

• Communicate effectively with patients to ensure they understand their treatment plans and follow-up instructions.

• Assist in the coordination of care with external healthcare providers and specialists.

6. Compliance and Quality Assurance

• Adhere to all relevant healthcare regulations and protocols.

• Maintain compliance with HIPAA regulations and patient privacy policies.

• Participate in quality assurance initiatives and continuous improvement efforts.

Essential Knowledge, Skills and Abilities:

Knowledge:

• Medical terminology and office procedures.

• Grammar, spelling, and punctuation to type from draft copy and review/edit reports and correspondence.

• Basic arithmetic to make calculations, balance/reconcile figures, and make changes accurately.

• Medical assisting tasks including taking vital signs, drawing blood, lab processing, procedure prep, and RX prior authorizations.

• Healthcare systems, regulations, policies, and functions.

• Infection control and safety standards.

Skills:

• Operating office equipment.

• Organizational skills: time management, prioritization, multitasking, and problem-solving.

• Basic computer skills.

Abilities:

• Type 40 WPM using word-processing software; able to use Microsoft Excel, email, internet, PowerPoint.

• Read, understand, and follow oral and written instructions.

• Sort and file materials correctly using alphabetic or numeric systems.

• Communicate clearly and concisely.

• Establish and maintain effective working relationships with patients, physicians, clinical staff, and the public

Education:

High school diploma or GED. Diploma as a medical administrative assistant from an accredited medical vocational course preferred. Certification of CCMA, RMA, or CMA preferred.

Experience:

Minimum one year of administrative assistant experience in a medical office setting.

Equipment Operated:

Office machinery including computers, cystoscopy scopes/carts, ultrasound machines, autoclave, and instruments for several procedures.

Work Environment:

Work performed in an office environment with frequent contact with staff and patients.

Mental/Physical Requirements:

Manual dexterity for office machine operation, including computer and clinical equipment; stooping, bending, or standing for extended periods. Stress may be triggered by multiple staff demands and deadlines.