Safeguards and preserves the confidentiality of patient’s protected health information in accordance with State and Federal (HIPAA) regulatory requirements, hospital and departmental policies.
Ensures a safe patient environment and adherence to safety practices per policy.
With consideration to age, employee utilizes the approved process to resolve biophysical, psychological, educational and environmental needs of patient/significant other when administering care.
Essential to the provision of community benefits as an expression of our charitable healthcare mission and purpose, each manager/supervisor is committed to the delivery of high quality, compassionate healthcare and is further committed to supporting the strategic direction of community benefit.
Receive and resolve patient complaints regarding insurance billing, and initiate accurate account adjustments; follow all billing problems through to conclusion
Answer all correspondence relating to billing questions; make appropriate financial arrangements
Verify insurance status, eligibility and general account information
Assist patients with courtesy billing and update insurance information as necessary
Forward billing to appropriate carriers to ensure timely and accurate payment; demonstrate complete knowledge of all appropriate carriers
Perform reconciliation of refund accounts; attach documentation and forward to bookkeeper to process refund checks; identify problems and follow through to conclusion
Review credit statements for correct recipient of refund
Perform other tasks as assigned
Experience:
2 years of experience in billing and collections.
Certification, experience, or proficiency in EPIC Applications
Skills:
Knowledge of medical billing/collections practices and basic medical coding;
Computer data entry skills; ability to deal courteously with patients; bilingual in Spanish desired
Education:
Minimum 1 year of experience in billing and collections.
High school diploma or equivalent or 7 years of experience in billing and collections.
Note:
730 am - 4:pm or 8:00 am - 4:30 pm Monday - Friday
The Customer Service Representative performs various routine and complex clerical tasks; and deals with patients, family members, visitors and clinic personnel in other departments to ensure good internal and public relations.
About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
IND01
Numbers & Facts
Location
Whittier, CA
Salary
$24–$26 Per Hour
Skills
Administrative Skillsunmatched
Artificial Intelligence (AI)unmatched
Billingunmatched
Bookkeepingunmatched
Check Processingunmatched
Credit Analysisunmatched
Credit and Collectionsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Documentationunmatched
Educational Psychologyunmatched
Epic Systemsunmatched
Follow Throughunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Healthcareunmatched
Healthcare Administrationunmatched
Healthcare Qualityunmatched
High School Diplomaunmatched
Hospitalunmatched
Identify Issuesunmatched
Information/Data Security (InfoSec)unmatched
Insuranceunmatched
Medical Billingunmatched
Medical Codingunmatched
Multilingualunmatched
Patient Confidentialityunmatched
Reconciliationunmatched
Regulatory Requirementsunmatched
Resolve Customer Issuesunmatched
Spanish Languageunmatched
Strategic Planningunmatched
Time Managementunmatched
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