Medical Billing & Collections Mail Clerk

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At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

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Summary

We are seeking a dedicated Medical Billing & Collections Mail Clerk for our Billing Center (BCC). This position is responsible for sorting and date-stamping all incoming mail and UPS packages; receives all hard-copy checks and EOBs; distributes all according to appropriate BCC Departments.

Pay starting at $14

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Attaches confirmed deposit ticket to the corresponding check copies and delivers to Band Management Processor
• Creates a calculator tape for each batch of original checks and attaches tape to the batch
• Date stamps EOBs and makes three copies for appropriate person
• Maintains batch of original checks, check copies and tape
• Makes a copy of the original check, money order or cash and attaches copies to the batch
• Receives a completed deposit ticket from the Bank Management Processor and matches the ticket to the corresponding batch of original checks
• Receives UPS packets and date stamps each piece of paper within the packet for the date received
• Runs a calculator tape “grand” total for each company
• Sends Tape to Collection Supervisor for reconciliation
• Separates checks from EOBs and/or Daily Control Sheet by company; date stamps each EOB and/or Daily Control Sheet; creates coinciding batches of original check/money order/credit card report and EOB or Daily Control Sheet; provides Bank Management with all batches of EOBs grouped by company and all batches of Daily Control Sheets and Credit Card Reports grouped by Store
• Sorts and verifies mail once it is picked up from the PO Box
• Sorts incoming payments by Company and verifies that check is payable to a Rotech Company and/or the company number is identifiable
• Sorts packets by document type and delivers to appropriate person
• Stamps the back of each check with Rotech’s restrictive endorsement “for deposit only”
• Transfers all EOBs received without a check to Bank Management and begins to batch bulk checks, money orders and/or credit card transactions
• Verifies check amount versus the EOB
• Performs other duties as assigned

Employment is contingent on

• Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position)
• Compliance with healthcare facility credentialing process (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required

Preferred Education and/or Experience

• Experience with medical billing practices and of billing reimbursement, preferred
• Experience in medical field and administrative record management, preferred
• One year of related work experience, preferred
• Medical terminology, preferred

Skills and Competencies

• Accurately perform simple mathematical calculations
• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Outlook, Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

• Lift and carry office equipment at times
• Requires sitting, walking, standing, talking and listening
• Requires close vision to small print on computer and/or tablet and paperwork

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Commission for Account Executives
• Bonus and incentive opportunities 
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement (as applicable)
• Employee discount and recognition programs

• Employee Assistance Program (EAP)

• 401(k), HSA, and FSA/Dependent Care FSA

• Medical, prescription, dental, and vision coverage

• Life insurance, disability, accidental death, identity protection, and legal services

• Meru Health mental health and Mercer SmartConnect Medicare programs

• Livongo Diabetes and High Blood Pressure programs

• Healthcare Bluebook and RX Savings Solutions programs

• Hepatitis B (HEPB) and TB vaccinations

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.