Medical Billing Specialist - Collections

Medical Billing Specialist - Collections

Location: Lake Mary, FL

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 6 months
• Pay Rate: $25.00 / Hour (USD)
• Shift / Schedule: Monday Friday, daytime hours
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

This position of Customer Accounts Specialist is within the Revenue Cycle Management team, located in Lake Mary, FL. In this role, you will be responsible for handling inbound calls regarding questions on billing statements and the follow-up of outstanding patient balances. Working knowledge of billing, insurance, and interpreting EOBs is mandatory. The representative will be tasked to resolve unpaid accounts in a timely and efficient manner while maintaining quality and production standards set for the position. The associate will mainly be reviewing patient accounts, verifying balances, reviewing patient statements and EOBs, and dealing with patient collections. This job description will be reviewed periodically and is subject to change by management.

Key Responsibilities

• Communicate with up to 50 patients each day through phone calls and emails professionally and courteously.
• Handle a variety of inquiry categories including questions about patient statements, billing, and general questions.
• Helps reconcile patient accounts to ensure correctness of patient statements. Has a working knowledge of Medicaid and Medicare programs and commercial insurances.
• Ability to interpret Explanations of Benefits or Remittance Advice (EOB or RA).
• Able to explain a billing statement and methodology.
• Maintains accurate and complete records concerning collection activity on all accounts according to company procedures.
• Process requests quickly, accurately, and consistently with general supervision.
• Submits adjustment/refund requests if needed.
• Keeps management informed of areas of concern and problems identified.
• Assists in monthly closing by assuring all appropriate information is entered into the system.
• Process credit card payments.
• Monitors hardship applications.
• Process correspondence, as assigned.
• Performs other related duties as assigned.
• Follow all HIPAA guidelines.
• Patient statement review; reviewing the statement of account, including EOB, checking for accuracy, and entering information.
• Patient Collections to CCS review.
• Patient credit balance review.
• Phone queue assistance, including outbound and inbound calls. Within Patient Collections, most calls will be outbound.
• Handling inbound calls related to billing statement inquiries.
• Following up on outstanding patient balances.
• Interpreting EOBs (Explanation of Benefits).
• Resolving unpaid accounts efficiently while meeting quality and productivity standards.

Required Skills

• Strong medical billing and insurance knowledge.
• Experience with customer service/collections in a healthcare setting.
• Ability to interpret EOBs.
• Must have previous experience working in a billing/customer service call queue.
• Excellent communication and problem-solving skills.
• Strong verbal and written communication skills.
• Knowledge of Revenue Cycle Customer Billing.
• Detail-oriented with a focus on exceptional customer service.
• Strong time management skills and ability to manage individual assignments.
• Ability to work in a team environment.
• Strong attention to detail.
• Requires the ability to work with and maintain confidential information.
• Experience with Microsoft Office Word, Excel, PowerPoint required.
• Familiarity with performance metrics and ability to meet identified targets required.
• Strong customer service skills and professional demeanor required.
• Working knowledge of HIPAA and the Affordable Care Act.
• Must have an aptitude for problem solving and staff coaching/training.
• Must be able to communicate both written and orally in a professional business manner.
• Must possess the ability to effectively present information in one-on-one and small group situations to customers and other employees.
• Must possess the ability to work in an environment of multiple concurrent tasks and constant interruptions.
• Analytical skills are required.

Preferred Skills

• Excellent oral and written communication skills preferred.
• Secondary education or Medical Certification.
• Experience in the healthcare industry preferred.
• Knowledge of customer relationship management (CRM) tools and related analytics desired.

Education Requirements

• High school graduate or equivalent required.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Important Notes

• No remote, hybrid, or part-time candidates will be considered.
• Start date is ASAP, pending successful completion of screenings.

About the Client

This client is a leading healthcare innovator dedicated to improving lives worldwide, with a diverse portfolio spanning medical devices, diagnostics, and nutrition products across more than 160 countries. The organization operates across four major business segments and employs biomedical engineers, clinical scientists, regulatory affairs specialists, and commercial operations professionals including Revenue Cycle Management and patient accounts teams. Certified as a Great Place to Work, the company serves patients globally and offers professionals the opportunity to make a measurable difference in healthcare outcomes at a truly international scale.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-10551

Industry: Healthcare