Medical Business Office Clerk

Essential Job Responsibilities:

• Reviews patient schedule for future visits and pre-authorizes appointments with insurance companies as necessary.
• Explains financial requirements to the patients or responsible parties.
• Obtains signatures on required forms to protect clinic's interests.
• Receives payments on account and collects payment based on co-pay or deductible amounts.
• Balance petty cash at end of day.
• Enter patient charges as needed.
• Schedule patients for next visits, as needed.
• Treats patients, fellow employees and visitors with respect, courtesy and dignity always.
• Responsible for insuring that all equipment is turned off and doors are locked at the end of the day.
• Demonstrates flexibility in adjusting to variable workload and job duties.
• Participates in maintaining an organized and clean department and safe work environment.
• Abides by the strict confidentiality policy of the clinic.
• Shows sincere commitment and adherence to all Corporate Compliance issues.
• Any other duties as assigned.

Behavior Standards: Adhere to ICARE values

• Integrity
• Compassion
• Accountability
• Respect
• Excellence

Education: High school diploma or equivalent.

Experience: One year of experience in customer service or reception, preferably in a health care environment. Medical billing experience a plus.

Other Requirements: None

Performance Requirements:

Attendance: Normal work schedule is Monday through Thursday, 8:00 a.m. to 5:00 p.m., Friday, 8:00 a.m. to 12:00 p.m., or as practice needs dictate.

Knowledge:

• Knowledge of medical terminology and organization services.
• Knowledge of insurance and pre-authorization techniques.

Skills:

• Proficient in Microsoft applications, including Word, Excel and Outlook.
• Familiar with electronic health records and practice management systems.