Location: Allied Health Solutions Medical Group – Inglewood, CA Job Type: Full-Time Department: Call Center / Administrative Support
Allied Health Solutions Medical Group is an outpatient medical clinic committed to delivering high-quality, compassionate care to our patients. We are currently seeking a professional, organized, and patient-focused Medical Call Center Representative to join our team. This role plays a key part in ensuring smooth communication between our patients, staff, and providers.
The clinic is located in Inglewood, California. This is a full-time position from Monday to Friday, 8:30 AM to 5:00 PM.
Key Responsibilities
Answer large volume of incoming calls promptly and professionally, using proper phone etiquette.
Log and distribute messages accurately; respond to voicemails and messages from the Remote Call Center.
Address patient inquiries related to prescriptions, referrals, authorizations, and other requests.
Schedule appointments for all patients across the clinic.
Monitor and respond to email communications via info@alliedhealthsolutions.com, as well as messages through Tebra and Office Ally.
Process and prepare invoices for patient forms.
Process medical records request to 3rd party insurances on request
Retrieve, process, fax, email, and log all incoming patient forms and documents
Ensure all documentation is accurate and compliant with healthcare standards.
Front Desk Support
Assist Front Desk staff with check-ins and general administrative tasks as needed.
Maintain professionalism and adhere to all Allied Health Solutions policies and procedures.
Foster a respectful and collaborative team environment.
Administrative Duties
Process and follow up on EDD (Employment Development Department) claims for patients.
Train and become proficient in eScript processing; follow up and respond to all eScript inquiries in a timely manner.
Coordinate and fulfill medical records requests efficiently.
Support administrative functions as needed.
Attend at least four staff meetings or training sessions per month, preferably on Fridays.
Qualifications
Associate degree or higher qualifications in healthcare administration or equivalent training is required.
At least 2 years full time experience in a similar position.
Prior experience in a healthcare or call center setting strongly preferred.
Knowledge of medical terminology, scheduling software (e.g., Office Ally and Tebra), and healthcare administrative workflows is a plus.
Excellent communication, organizational, and multitasking skills.
Strong attention to detail and ability to work independently and as part of a team.
Bilingual (English/Spanish) is a plus.
Benefits
Competitive pay
Health, dental, and vision insurance
Paid time off and holidays
Supportive team environment
Opportunities for professional growth
Numbers & Facts
Location
Inglewood, CA
Job Type
Full-time
Skills
Administrative Skillsunmatched
Billingunmatched
Calendar Managementunmatched
Call Centersunmatched
Call Volumeunmatched
Communication Skillsunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Documentationunmatched
English Languageunmatched
Health Insuranceunmatched
Healthcareunmatched
Healthcare Administrationunmatched
Medical Recordsunmatched
Medical Terminologyunmatched
Multilingualunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Outpatient Careunmatched
Patient Careunmatched
Spanish Languageunmatched
Standards of Careunmatched
Team Playerunmatched
Third-Party Payerunmatched
Time Managementunmatched
Vision Planunmatched
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