Healthcare organization is seeking compassionate individuals to join their remote customer care team. The Customer Service Representative will be focused on inbound and outbound calls within the remote call center to assist patients with questions, scheduling, processing authorizations, customer inquiry, and additional admin tasks as needed.
Equipment: Company provided Laptop, Headset, and Monitor Schedule: All applicants must have schedule flexibility within the following hours: Monday - Saturday 6AM - 8AM
Job Overview
Answer incoming phone calls, emails, and contacts in a fast paced call center environment [approx. 75+ calls per day]
Screen, transfer, resolve and dispose of calls expeditiously.
Effectively schedule of participant's appointments, including trouble-shooting conflicts or urgent needs, communicating with staff, family, providers, etc., and meeting appointment turn-around times as outlined by scheduling protocols
Review, process, schedule and authorize orders
Ensure timely documentation of all updates and communication is documented within internal system
Provide eligibility status and benefit information for participants
Address participant and provider inquiries
Escalate concerns as needed
Job Requirements
High School Diploma or GED Required
2-3 years experience in a call center environment with high volume in bound and out bound calls
Fluency in Spanish is a plus, but not required
Customer Service in a healthcare setting is a plus
Must have prior experience with CRM or EHR/EMR platform
Must have reliable high-speed internet connection at home.
Numbers & Facts
Location
Long Beach, CA
Skills
Administrative Skillsunmatched
Broadbandunmatched
Call Centersunmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
Documentationunmatched
Electronic Medical Recordsunmatched
Healthcareunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Laptop PCunmatched
Medical Record Systemunmatched
Schedule Developmentunmatched
Spanish Languageunmatched
Telephone Skillsunmatched
Time Managementunmatched
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