Medical Call Center Specialist - Winter Haven and Lake Wales

We are seeking a Medical Call Center Specialist to become a part of our Dermatology team. 

Essential Duties and Responsibilities:

• Answer, orient, and greet patients in an enthusiastic manner.

• Determine the appropriate clinic location and schedule patients into our computer system accordingly.

• Obtain required demographic, insurance, and eligibility information and enter it into the system accurately to ensure proper claim filing.

• Determine if the patient’s insurance needs a referral and start the referral process.

• Maintains professional working relationships with all contacts, both internal and external.

• Provide timely responses to all inquiries (verbal / written) regarding patient accounts

• Exhibits high patient-service attitude at all times.

• 100% of work time spent on answering calls and scheduling appointments.

PATIENT CARE is OUR PRIORITY and YOU ARE THE FIRST FACE OF THE PRACTICE! 

• Professional & Pleasant voice

• Detail oriented

• Ability to log a lot of necessary information into the system accurately

• Ability to work as a team

• Complete daily tasks

• PATIENT CARE IS OUR PRIORITY!

Qualifications:

• At least one year of previous experience in healthcare

• Strong organizational skills

• Ability to thrive in a fast-paced environment

Benefits Package:

• Medical, dental, vision

• Paid time off

• Holiday pay

• 401k with company Safe Harbor match

Job Type: Full-time

Schedule:

• Monday to Friday

Work Location: In person