Job Title: Call Service Sales Representative
Location: On-Site – Rochelle Park, NJ
Practice: Hess Spine and Orthopedics
About Us:
Hess Spine and Orthopedics is a leading medical practice specializing in advanced spine and extremity surgery. Our expert team is committed to providing top-tier care and life-changing outcomes for our patients. We are expanding our team and looking for a driven, personable, and persuasive Call Service Sales Representative to join our Rochelle Park, NJ headquarters.
Position Summary:
We are seeking a highly motivated individual to manage incoming and outgoing patient lead calls. The ideal candidate will be skilled at building rapport over the phone, understanding patient needs, and successfully scheduling consultations with our medical team. You will play a vital role in helping prospective patients take the next step toward expert care and recovery.
Key Responsibilities:
- Handle inbound calls from potential patients and respond to inquiries about our services.
- Proactively make outbound calls to warm leads who have expressed interest in treatment.
- Effectively communicate the benefits of seeing our doctors and schedule appointments.
- Maintain detailed records of all interactions and follow-ups in our CRM system.
- Collaborate with the marketing and clinical teams to ensure a smooth transition from lead to patient.
Requirements:
- Minimum 1 year of experience in medical sales.
- Minimum 1 year of experience in medical customer service.
- Strong communication and persuasion skills.
- Ability to manage a high volume of calls professionally and efficiently.
- Empathy and understanding when interacting with patients in pain or distress.
- Comfortable working full-time on-site in our Rochelle Park, NJ office.
Compensation & Benefits:
- Base salary plus a very generous and competitive commission structure.
- Health insurance.
- 1 week Paid Time Off (PTO) annually.
- Growth opportunities within a fast-growing and innovative medical practice.
Join Us:
If you are passionate about healthcare, skilled in sales and service, and want to make a real difference in patients’ lives, we would love to hear from you.
Apply today and become part of the Hess Spine and Orthopedics team.
HESS SPINE & ORTHOPEDICS
Our top-rated, board-accredited health practitioners in New Jersey & New York deliver extensive treatments for spine and extremity injuries and conditions. Our doctors are not just devoted to providing outstanding patient care, but they are also keen on propelling their medical specialty forward and mentoring future orthopedic surgeons. We’re proud to offer exceptional customer service, medical expertise, and dedication to health and wellness for all our patients.