Medical Case Manager

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.

Job Summary

The Medical Case Manager coordinates the delivery of case management services in a manner consistent with policies and procedures of DAP Health and related program protocols. Additionally, the Medical Case Manager will ensure timely and coordinated access to medically

appropriate levels of health and support services and continuity of care through a an established single, coordinated care plan and ongoing assessment of the client's needs and personal support system.

Supervisory Responsibilities: None

Essential Duties/Responsibilities

• Coordinate the delivery of medical and social services to persons with HIV infection tofacilitate and maintain access to their medical care
• Assess the client's mental, social, financial, and functional status and document in the Individualized Service Plan (ISP)
• Serve as a member on the Case Management Team and participate in case conferences
• Recommend and coordinate services such as public assistance, referral for insurance needs, dental care, transportation, legal, mental health, or other DAP Health programs
• Act as a referral source and liaison between client and community based social services and act as client's advocate where necessary and appropriate
• Monitor client's progress in social and medical systems, including monitoring improvements/changes of clients CD4, Viral Load, and treatment adherence to determine level of case management need
• Provide crisis intervention when necessary and appropriate
• Assist the client and service providers in problem solving
• Maintain accurate records of all client interactions in client services database in a timely manner
• Provide assistance with and information about public benefits assistance programs that apply to DAP Health populations such as MISP, ADAP, Medi-Cal, SSDI, SSI and so forth
• Access patient health information as needed
• Perform other duties as assigned

Required Skills/Abilities

• Ability to:

• Establish and maintain professional boundaries with staff and clients at all times

• Prioritize and coordinate multiple tasks

• Demonstrate familiarity with standard procedures of a comprehensive case management system

• Communicate effectively with all levels of individuals, both internally and externally

• Operate organization's client Management Information System

• Flexible schedule including flexible hours and/or shifts

• Bilingual/Spanish preferred

Education and Experience

• Bachelor's degree in social work, Psychology, healthcare or related fields or a minimum of two years' experience in the delivery of services to people living with HIV/AIDS within an Administrative Services Only (ASO) or related social services organization
• Current BLS certification obtained through the American Heart Association or American Red Cross

Working Conditions/Physical Requirements

• This position is on-site at DAP Health Sunrise
• Ability to lift 24 pounds
• Operates in an office setting at times and requires frequent times of sitting, standing, repetitive motion and talking